The Garrett Companies is seeking an Assistant Community Manager to work alongside our Community Manager to deliver an exceptional resident experience, support lease-up success, and ensure smooth day-to-day operations. This is a hands-on role where you’ll help lead the team, manage accounting functions, and create a vibrant, well-run community that residents are proud to call home.

At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply!

Pay: $24 - $25 per hour

Location: The Nash - Rosemount, MN

Major Objectives

• Support and work with the Community Manager to ensure the overall operational and financial success of the lease up community.
• Oversight and responsibility for all accounting functions required for the community.
• Assist with leading, developing and coordinating onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance.
• Collaborate with the Community Manager on the objectives for the community and how best to achieve its goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization.
• Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation.

Specific Duties and Responsibilities

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.
• Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise.
• Collect and account for all rents and other monies owed by applicants and residents.
• Account for all financial transactions required for Verso and maintain a regular financial audit schedule.
• Collect all rent by the 5th of the month and continue collection efforts for overdue rent on a daily basis.
• Collect past due balances from former residents and manage debt collection company relationship.
• Conduct resident move-out apartment inspections and complete deposit accounting in Entrata.
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.
• Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline.
• Follow-up with ALL prospects via phone call, email and handwritten thank you card.
• Process rental applications.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in.
• Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9AM.
• Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
• In Community Managers absence, aid in monitoring staff for the successful operation of the community.

Prerequisites

• Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself
• Two years+ of residential property management experience as an Assistant Community Manager
• Must be consistently detail-oriented
• Strong organizational skills
• Ability to recognize personal shortcomings
• Excellent written and verbal skills
• Ability to listen and understand intents and goals while thinking creatively and innovatively
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus!
• Knowledge of Entrata preferred
• Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards

Pre-Prerequisites (these are the most important items)

• Positive attitude
• Coachable
• Ability to listen and understand intents and goals
• Ability to think creatively and innovatively
• Relentless problem-solving skills
• Ability to think 2+ steps ahead and anticipate what comes next
• Must be willing to work and support at all levels

Physical Demands

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to tour the community
• Some lifting; up to 25lbs
• Ability to sit or stand for long periods at a time

Initial Training and Orientation

• The Garrett Companies two day onboarding in Indianapolis
• Garrett Residential Onboarding
• Scheduled Weekly Meetings with supervisor

Ongoing Training

Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.