Asian Relationship Marketing Executive
Uncasville, CT (Unknown)
Posted 2 weeks ago
Job Summary
Owns end-to-end guest engagement in the casino, driving repeat visits and promoting events, while managing reservations, communications, and membership programs.
- Leads telemarketing and guest outreach aligned with marketing programs
- Ensures confidentiality of guest data and marketing information
Job Description
Responsibilities
- Attracts business from existing customers to increase trip frequency and invites patrons to events
- Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required
- Promotes Asian and casino events
- Handles internal and external calls, customer reservations, customer complaints, etc.
- Obtains information on new guests, issues Momentum cards and explains the benefits of membership
- Remains visible on the casino floor
- Offers and issues comps and event tickets to qualified customers
- Maintains and respects the confidentiality of marketing programs, guest information and databases
- Performs telemarketing duties using the Telemarketing software
- Assists with internal department translations, as needed
Requirements
- High School Diploma or equivalent
- Two years of experience in the service industry involving extensive contact with customers or the general public
- Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture
Mohegan Sun
Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, a 34-story, 1,200 room luxury hotel, a world-class spa and golf course, over 75 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. More information is available by calling 1.888.226.7711 or visiting mohegansun.com. Connect with us on Facebook, follow us on Twitter and view us on YouTube.
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