Responsibilities:

• • Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
  • Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
  • Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
  • Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
  • Assist guests with reservations for restaurants, entertainment venues
  • Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
  • Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
  • Augment special events, through active participation in same.
  • Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
  • Record information on new customers, and updates Database as needed.
  • Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
  • Compile customer feedback and informs management of findings on a regular basis.
  • Responsible for maintaining a consistent, regular attendance record.
  • Other duties as assigned

Working Conditions:

• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

Target Salary Range: $55,000

Bally's Lincoln Casino Resort: About | LinkedIn 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.