Area Content Manager Restoration Contents
Springfield, OR (On-site)
Posted 9 days ago
Job Description
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Department: Restoration Services – Contents & Textiles
Employment Type: Full-time
- Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
- Coordinate and manage scheduling of all content-related projects across the Portland territory.
- Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
- Oversee pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
- Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
- Ensure accurate estimating, billing, and collections for all content projects within the territory.
- Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
- Monitor and control project costs, including labor, materials, and logistics, to maintain profitability.
- Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
- Determine appropriate cleaning and restoration methods based on material and damage type.
- Support the growth and scalability of the content operation by refining systems and mentoring team members.
- High school diploma or equivalent; restoration-related certifications are a plus.
- 4–6 years of experience in content restoration, textile cleaning, or a similar field.
- Strong leadership and team management experience in a field-based environment.
- Demonstrated success in scheduling, logistics, and team coordination.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational and documentation abilities.
- Proficient in technology platforms for inventory tracking and estimating.
- Knowledge of cleaning equipment, restoration techniques, and best practices.
- Must hold a valid driver’s license with a clean driving record.
- Preferred: Experience with ICAT Inventory System and Xactimate estimating software.
- Leadership & Team Development: Ability to coach, lead, and motivate diverse field teams.
- Scheduling & Operations Management: Strong skills in coordinating field resources and project timelines.
- Customer & Insurance Relations: Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction.
- Technical Restoration Knowledge: Deep understanding of textile/contents cleaning and restoration practices.
- Financial Accountability: Skilled in managing job costs, budgets, and profitability metrics.
SERVPRO of Saginaw / Bay City
SERVPRO® Team Miller has cleaned up in the aftermath of floods and fires across the country, and taken care of our neighbor’s homes.In 1997, Randy Miller was an early pioneer for the SERVPRO system. Nearly three decades later, our headquarters, SERVPRO of Saginaw, is one of the largest and most well-respected SERVPRO locations. Team Miller now encompasses 24 locations across Michigan and Indiana.We were named Franchise of the Year in 2020 and regularly rank in the top 5 out of 2,200+ teams across the country based on our level of customer service and hard work.We operate with the mission of providing dependable and timely service to property and business owners when they need it most and strive to be the best of the best, no matter the size of the job.We offer property damage restoration services including fire and water mitigation, mold and abatement, commercial cleaning, and reconstruction.SERVPRO of Saginaw / Bay City provides cleaning and restoration services to residents and businesses in Saginaw, Carrollton, Zilwaukee Bridgeport, Frankenmuth, Buena Vista, Shields, Kochville, Midland, Gladwin, Edenville, Laporte, Coleman, Hope, Nelson, Owosso, Corunna, Durand, Perry and Laingsburg.Look to us for services including: •Water Damage•Construction•Fire Damage•Commercial•Mold•Specialty Cleaning•Storm•General Cleaning“Our teams respond to people in crisis who don’t know what to do next,” Miller said. Have Questions? We’re Here To Help! Call us toll free at 1-800-631-5982.
Salaries
Posted range
$50K/yr – $65K/yr
Taken straight from the job posting.
