Agency Operations & Accounts Lead (Growth & Lifecycle)

Remote | Part-Time

About Future Digital

We're a growth marketing partner for venture-backed consumer health, women's health, and family brands. We run two disciplines deep — paid media and lifecycle/retention — as an embedded extension of our clients' teams. We're AI-enabled and human-led, with intentionally low client-to-strategist ratios. We're at the stage where the systems that run the agency need to be refined deliberately, by someone who's done the work.

The role

We're hiring an Agency Operations Lead to own how Future Digital runs across both growth and lifecycle — and to oversee our lifecycle client accounts alongside it.

This is a hybrid role: ops lead first, client-facing throughout. On the operations side, you own the rhythm that lets a senior team deliver consistently across both disciplines — reporting cadences, onboarding flows, capacity planning, client processes, and the project systems that hold it all together. We have these pieces in place; you take ownership of them, sharpen what's rough, and run them deliberately rather than letting them run themselves.

On the client side, you oversee the lifecycle accounts as the senior presence the client trusts. Even when a lifecycle lead runs the day-to-day and joins the calls, you're on them too — owning the relationship and the business results, making sure the work ladders up to outcomes, and stepping in where the account needs a steadier or more strategic hand. You're accountable for these accounts succeeding, not for executing every task on them.

What you'll own

• Agency operations across growth + lifecycle: capacity planning, client onboarding, reporting cadences, project/PM systems, and the operating rhythm that lets a senior team deliver consistently across both media and lifecycle. 
• A lifecycle book of business, as the accountable owner: you oversee our lifecycle clients (Klaviyo) as the senior presence on the relationship. Even when a lifecycle lead runs the day-to-day and the calls, you're on them too — owning the outcome and the business results while a team does the execution.
• Client relationship + delivery management: keeping these accounts successful — managing the relationship so it stays strong, and managing the work (scope, timelines, quality, the people executing) so it ships on time and lands. This is project-management muscle as much as marketing muscle.
• Systems that fit how we actually work: define and improve systems that are realistic and supportive
• AI woven into the work: you actively integrate AI tools into both ops and lifecycle — reporting, QA, segmentation, content drafting, workflow automation — as the leverage that lets a lean senior team do the work of a bigger one. This is how "AI-enabled, human-led" shows up day to day, and you help set the standard for it across the team.

You are

• Experienced in consumer retention/lifecycle marketing, fluent in growth, ops-minded throughout. You've run lifecycle/retention programs for consumer brands hands-on — DTC, health, wellness, or family brands — that's your home discipline and the depth we're counting on. You understand paid media well enough to plan its capacity, judge its quality, and run reporting and cadence around it, but you don't need to be the one in the ad account. And you've built or significantly improved operating systems: onboarding, capacity planning, reporting, QBRs. That combination is non-negotiable.
• An ops-first temperament. You guard systems time. Client chaos is something you manage and contain, not something you let quietly consume your week. 
• An owner, not just an operator-within-systems. You take real ownership of how things run — refining, tightening, and improving processes rather than just executing inside what someone else built. We have a foundation; you make it better and keep it running.
• A trusted client lead and a strong project manager. Clients believe their account is genuinely handled when it's yours, and you keep delivery on track — scope, timelines, quality, and the people doing the work — without things slipping through the cracks. You're comfortable directing executors rather than doing every task yourself.
• Genuinely good with clients. This is a client-facing role. You build trust with founders and marketing leads, communicate clearly, hold the relationship steady when things get bumpy, and make clients feel their account is in expert hands.
• An active AI integrator. You don't just "use AI" — you've built it into how you actually work, with specific examples of tools and workflows where it saved real time or raised quality, and a clear-eyed view of where it doesn't help. You treat AI as leverage, not novelty.
• Looking for a home. You want depth and longevity with a high-quality team — not a title to collect on the way to somewhere else.
• Comfortable with a part-time role to start. 
• Agency or growth-startup operations experience is a strong plus.

How to apply [This is required to be considered]

Email support@scalewithfuture.com with subject "Ops Lead — [Your Name]" and include:

1. What’s your experience with consumer acquisition and lifecycle marketing? 
2. Experience across health and wellness verticals?
3. What’s driving you to look for a new role at this time? 
4. Part-time or full-time? 
5. Expected salary and/or contractor compensation