Responsibilities

• Answer and manage all inbound admission calls from referral sources (hospitals, detox centers, therapists, EAPs, interventionists, insurance providers, and families)
• Conduct initial phone assessments, explain program offerings, verify insurance benefits, and guide callers through the admissions process
• Accurately document all calls, referrals, and client information in the electronic health record system
• Build and maintain strong relationships with key referral sources through regular in-person visits, networking events, and presentations in the local community
• Develop and implement creative outreach strategies to increase referral volume
• Collaborate with clinical and leadership teams to ensure smooth admissions and appropriate level of care placements
• Meet weekly and monthly admission targets
• Stay current on industry trends, insurance requirements, and local treatment resources

Requirements

• 2+ years of experience in behavioral health, substance use treatment, or healthcare admissions/intake (strongly preferred)
• Proven experience in sales, outreach, or relationship-building (healthcare or treatment field experience is a big plus)
• Excellent verbal and written communication skills with a compassionate, professional phone presence
• Strong organizational skills and attention to detail
• Ability to work independently and meet goals in a hybrid environment
• Reliable transportation and willingness to conduct regular in-person marketing visits locally
• Knowledge of substance use disorders, ASAM criteria, and insurance verification processes is highly desirable

Preferred

• Bachelor’s degree in psychology, social work, marketing, business, or related field
• Familiarity with electronic health records (EHR) systems
• Bilingual (English/Spanish) is a plus
• Knowledge of ASAM criteria and insurance verification processes is highly desirable

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Full benefits package (medical, dental, vision)
• Paid time off and holidays
• Flexible scheduling
• Professional development opportunities
• Meaningful work that directly impacts lives in recovery
• Supportive team environment