Responsibilities

• Research, identify, and coordinate participation in strategic community events, health fairs, and networking opportunities to expand relationships, elevate brand exposure, and drive client engagement.
• Oversee volunteer recruitment, onboarding, and ongoing engagement strategies using regional portals—such as the United Way of Northeast Florida platform—and build volunteer pathways that support program evaluation, corporate engagement and core outreach initiatives.
• Lead, facilitate, and expand JaxCareConnect’s Client Advisory Council, engaging former clients in structured feedback sessions using Feedback Labs principles to implement meaningful, full-circle feedback loops that drive continuous program improvement.
• Serve as a primary public point of contact by screening incoming calls, emails, and web inquiries for program eligibility, efficiently routing clients to internal team members or connecting them with appropriate community resources.
• Design, launch, and optimize targeted digital marketing campaigns and online fundraising initiatives to increase donor engagement and broaden community support.
• Create, schedule, and maintain social media messaging and platform content in alignment with guidance from cross-departmental leadership, the safety-net Collaborative, and external marketing partners to reach more unsured neighbors in need.
• Maintain consistency across all public-facing channels, including managing website updates, supporting digital tools, and maintaining an accurate inventory of physical collateral materials.
• Develop and maintain standardized branding tools, slide decks, and presentation templates to support leadership and team members in external meetings and stakeholder presentations.
• Provide core support for JaxCareConnect’s technology ecosystem—including Salesforce CRM, Jotform, website platforms, referral tools, and SMS patient communication systems—to ensure seamless data integration and accurate recordkeeping.
• Extract, analyze, and compile data reports from online platforms to support monthly, quarterly, and annual reporting for donors, board members, and community stakeholders.

Requirements

• Bachelor’s degree preferred, or equivalent professional experience.
• Minimum of two years of hands-on experience directly supporting the administrative, marketing, and community outreach functions of a complex program, preferably within a nonprofit, health access, or community health environment.
• Proactive, self-motivated, and solutions-oriented administrative professional with a strong initiative to take ownership of delegated tasks, solve problems, and ensure complete follow-through.
• Demonstrated understanding of community engagement, strategic networking, digital marketing campaigns, and brand awareness strategies.
• Proven proficiency with visual design and editing tools, such as Canva or Adobe Creative Suite, with the ability to independently design, adapt, and maintain engaging social media graphics, outreach collateral, and branded presentation templates.
• Experience with website maintenance and content management systems, such as WordPress.
• Practical experience navigating web-based platforms, databases, and Customer Relationship Management (CRM) systems; hands-on Salesforce knowledge is a strong plus.
• Advanced proficiency in the full Microsoft Office 365 Suite, including PowerPoint, Excel, Word, Outlook, Teams, and cloud collaboration tools.
• Familiarity with safety-net systems, free and charitable clinics, and basic medical terminology preferred.
• Exceptional organizational skills, high attention to detail, and a proven ability to manage multiple priorities efficiently in a dynamic setting.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Vision insurance