Hybrid | Full-Time or Part-Time | Entry–Mid Level

$25/hr

A&CO is an LGBTQ+-owned, majority women-led agency and strategic growth partner based in Los Angeles and connected globally. We help leading brands, media companies, nonprofits, and cultural institutions build cultural relevance, evolve revenue, and drive lasting impact. Founded in 2016, we work at the intersection of creativity, commerce, and impact, serving as a true extension of our clients' teams across entertainment, media, philanthropy, fashion, travel, hospitality, and technology. Our clients include the Academy of Motion Picture Arts and Sciences, Delta Air Lines, Warner Bros. Pictures Animation, Apple TV, BAFTA, the Peabody Awards and more.

About the Role

The Account and Operations Coordinator is the connective tissue of A&CO, the behind-the-scenes role that keeps both our client work and the day-to-day rhythm of the agency running smoothly. You'll serve as a flexible point of support across assigned clients and across the systems, processes, and details that keep everything organized: research and outreach, meeting logistics and pipeline management, onboarding, and the operational follow-through that holds it all together.

It's a hands-on role with rare visibility across the full arc of how an agency actually works—from the day-to-day of client communication and partnership research to the internal workflows, tools, and documentation that keep the engine running. If you're energized by keeping a lot of moving parts on track, and you want to be the person who makes sure nothing falls through the cracks, this role is for you.

The right candidate is organized, curious, and ready to dive in. You bring a sharp eye for detail, strong follow-through, and a willingness to learn quickly.

• Serve as an account backup and support across assigned clients, including taking client and prospect calls.
• Be a reliable point of contact for internal teams, and help keep day-to-day client communication—and the workflows behind it—running smoothly.
• Keep projects moving: track deliverables, draft agendas, manage follow-ups, and make sure key details don't fall through the cracks.

• Conduct research to support client strategy, messaging, and new partnership opportunities.
• Assist with list development and identifying potential partners for client projects.
• Conduct and track outreach and follow-up to potential partners across client accounts.
• Create and maintain pipeline activity in HubSpot across assigned clients and new business.

• Support smooth onboarding for new clients—helping set up folders, agendas, tools, and documentation so engagements start strong.
• Help coordinate the behind-the-scenes logistics that keep the team set up for success, from access and tools to getting new people up and running.
• Keep shared trackers, agendas, and documentation current, accurate, and easy to navigate.

• Be a friendly first stop for the everyday tools and systems the team relies on (Google Workspace, HubSpot, Harvest, Dropbox, and more), helping resolve access and how-to questions quickly.
• Help keep agreement, and renewal trackers up to date—flagging key dates and details so nothing slips.
• Support the upkeep of internal process documentation so the team always has a reliable source of truth.

• Support meeting logistics: scheduling, note-taking, and capturing follow-up action items for account and team leads.
• Format decks, memos, and reports that clearly communicate updates and ideas.
• Help keep company and client-facing materials—decks, logos, templates, and the website—current and on-brand.
• Anticipate needs, surface potential roadblocks, and help drive toward smart, strategic solutions.