As a strategic commercial partner, the Account Manager is responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.
Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes—not just a platform provider.
By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.
This is a full-time hybrid position 3 days per week in our Boston or New York hubs.
Some of the things you'll work on:

• Drive revenue growth through strategic upsells and cross-sells, aligning Adverity's evolving capabilities (e.g., AI analytics, Data Quality) with customer pain points
• Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion conversations
• Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes
• Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction
• Position Adverity as a critical pillar in the customer's data strategy, steering conversations away from features and toward long-term value
• Own the commercial execution of your accounts end-to-end—from opportunity spotting to deal closing and internal alignment
• Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning
• Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation
• Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility
• Champion the customer's voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention
  

We're excited if you have:

• Proven track record of driving revenue expansion in SaaS, ideally in a Data Platform or AdTech / MarTech environment
• Strong sales instincts with demonstrated success in identifying, developing, and closing upsell and cross-sell opportunities
• Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes
• Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations
• Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression
• Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes
• Strong financial and strategic acumen—able to link data and product features to top-line impact
• Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping
• Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities
• Self-directed and outcome-obsessed, with a relentless focus on growth
  

Why you'll love it here:

• Flexible working hours and home-office
• Internal shares program (EDPP)
• Regular team events (also remote)
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+1 day paid off)