Responsibilities

• Provide support in driving strategic partnerships with clients by having and applying knowledge of their products and services
• Act as liaison between client and project teams
• Ensure strategic objectives are met with each client project
• Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and attention to buying signals
• Actively participate in strategic brainstorming sessions and annual strategic planning
• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase
• Develop and manage project creative briefs and client scope statements
• Supervise projects to ensure tactical and strategic goals are met
• Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence
• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)

Requirements

• BA/BS or equivalent work experience required
• 3-4 years of client/customer management experience required
• Strong working knowledge of Microsoft Office
• Healthcare/biotech/pharma experience preferred
• Agency experience preferred

Benefits

• a comprehensive benefit program and perks, tailored to your region
• free snacks to keep you running all day long
• generous holiday and paid time off
• options for private medical, dental, and vision plans
• support in saving for the future
• mental wellness coaching and support
• access to more than 13,000 online classes with LinkedIn Learning
• Real Hybrid and Regional Teams (Real HART) approach to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate
• guidelines on in-person attendance expectations for employees located within one-hour commute