Responsibilities

• Client Relationship Management: • Serve as the main point of contact for key clients, ensuring client satisfaction and retention. • Develop strong relationships with client stakeholders, understanding their business needs and aligning relevant strategies to meet them. • Identify new opportunities to grow the client’s business and expand agency services. • Deliver on the Awestruck promise of delivering Fanatical Client Engagement. Strategic Planning & Execution: • Strategize key initiatives and plans to benefit the client and their business. • Ability to develop integrated marketing strategies across digital and social channels and proactively work with clients to establish forward-looking marketing plans. • Collaborate with internal teams to ensure campaign success, aligning creative, media, and technical resources to meet project deliverables. • Stay up-to-date on industry trends and best practices, proactively advising clients on emerging opportunities. Team Leadership & Collaboration: • Ability to develop and maintain strong internal / cross-functional relationships with partner departments to execute client work efficiently and with high quality. • Set clear performance expectations and KPIs, regularly reviewing team output and ensuring high standards are maintained. Budgeting & Reporting: • Oversee client budgets, ensuring projects are delivered on time and within scope. • Provide regular reports on campaign performance, delivering actionable insights and recommendations to optimize future efforts.

Requirements

• Bachelor's degree in marketing, business, communications, or a related field.
• 3-5+ years of experience in marketing, preferably in a hospitality-aligned business or digital marketing agency
• Basic understanding of Google Analytics
• Basic understanding of Google ads and Facebook ads platforms
• Demonstrated ability to grow accounts and build client relationships
• Strong presentation skills and pro-active approach
• Exceptional leadership and team management skills, with experience overseeing cross-functional teams
• Possesses a creative mindset

Preferred

• Understanding of Monday project management platform (preferred but not required)

Benefits

• Remote / WFH environment
• Unlimited Paid Time Off
• Strong employee-focused culture
• Advancement opportunities with a growing agency
• Medical, Dental, and Vision Benefits
• 401k