Responsibilities

• Client Strategy & Account Leadership
• Lead integrated media strategy and translate performance into clear, actionable business recommendations.
• Maintain senior-level oversight of campaign performance, proactively identifying risks, opportunities, and underperformance against client KPIs.
• Own client communications, reporting, performance reviews, and QBRs.
• Identify opportunities to expand client relationships through increased media investment, additional services, and broader strategic partnership.
• Deliver responsive, high-touch service that strengthens client satisfaction and retention.
• Media & Performance Leadership
• Lead omni-channel strategy across Search, Social, and Programmatic, with particular depth in paid search.
• Partner with channel specialists to align media strategy and execution with client objectives.
• Remain technically current and comfortable navigating paid search platforms when hands-on support is needed.

Requirements

• 5+ years of relevant agency experience in account management, client services, performance marketing, or digital media strategy.
• Deep paid search expertise with current enough platform experience to remain technically credible and hands-on when needed.
• Omni-channel fluency across Search, Social, and Programmatic, with experience leading integrated strategy.
• Experience managing meaningful paid search investment, including exposure to complex accounts approaching $500K in monthly media spend.
• Demonstrated ownership of multiple client relationships and experience partnering with senior-level stakeholders.
• Proven people leadership, coaching, and talent development experience.
• Strong communication and presentation skills with the ability to translate performance data into clear business insights.
• Highly organized and able to manage multiple clients, priorities, teams, and deadlines.
• Experience with client pitches, new business, onboarding, process development, or agency thought leadership is valued.
• Candidates located in the Eastern and Central time zones are preferred. Candidates in other U.S. time zones must be willing and able to consistently work Eastern/Central business hours.