Account Director, Client Experience

New York City, NY (Hybrid)

$100K/yr – $130K/yrSenior Level7+ years expFull time

Posted 4 hrs ago

Job Summary

Own day-to-day client communications and relationships, shepherd integrated campaigns from concept to delivery, and actively connect brand narratives to culture and fandom across sports and media.

  • Lead client relationships and serve as trusted counselor to marketing leadership
  • Oversee end-to-end campaign execution from idea to earned media
  • Drive culture-oriented opportunities and cross-platform storytelling

Job Description

Responsibilities

  • Help quarterback the business, owning day-to-day client communications and relationships, and keeping agency partners and internal teams aligned, informed and moving toward great work together.
  • Put the brand in culture. Help identify opportunities across sports, entertainment, music, fandom, media and internet culture where the brand can credibly show up and make an impact.
  • Be the client’s go-to. Build trusted relationships with day-to-day clients and become the person they call to for updates, a solution to a problem or a gut check on an opportunity.
  • Execute integrated campaigns, bringing them from idea to reality. Help manage everything from creative development to earned media execution.
  • Know the business, not just the brief. Understand your clients’ brand, marketing priorities and business challenges well enough to proactively identify where we can add value.
  • Know fandom. Understand the personalities, traditions, rivalries, rituals, memes and behaviors that make sports bigger than what happens on the field.
  • Think social-first and earned-forward. Understand what makes an idea travel across TikTok, Instagram, YouTube, podcasts, creators, traditional media and whatever comes next.
  • Keep the trains running. Manage complex timelines, budgets, scopes, staffing and deliverables while maintaining a high bar for the work.
  • Grow great teams. Mentor rising talent, give clear direction and feedback, and create an environment where people are excited to bring forward ambitious ideas.

Requirements

  • 7+ years of experience in PR, communications, integrated marketing or related fields, with experience leading major consumer brands.
  • A genuine passion for sports, entertainment and culture — this is essential to the role, not a nice-to-have.
  • Strong knowledge of major U.S. sports and, just as importantly, the fan cultures surrounding them.
  • Proven experience execution large, integrated campaigns.
  • Experience managing client relationships and becoming a trusted counselor to marketing and communications leaders and partners.
  • Strong fluency across the modern media ecosystem — earned media, TikTok, Instagram, YouTube, podcasts, creators, newsletters and emerging platforms.
  • Experience navigating complex Integrated Agency Teams and bringing together multiple agencies, disciplines and stakeholders around a shared vision.
  • Comfort managing complex budgets, scopes, staffing plans and financials.
  • Strong judgment and the ability to provide clear client updates and counsel when timelines are tight and information is imperfect.
  • Sharp writing skills, strong attention to detail and the ability to make complicated things feel simple.
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Weber Shandwick

Weber Shandwick is the earned-first global communications agency. Led by world-class strategic and creative thinkers and activators, Weber Shandwick has won some of the most prestigious awards in the industry, including being named #1 in the Public Relations and Brand Strategies category on Fast Company’s 2024 Most Innovative Companies list, one of Fast Company’s Best Workplace for Innovators in 2023, PRWeek’s 2024 Global Agency of the Year, ranked #1 on PRovoke’s Global Creative Index in 2024 and honored on Ad Age’s A-List in 2024 & 2020 and Best Places to Work in 2019, in addition to being awarded Campaign Global’s PR Agency of the Year in 2023. Weber Shandwick was the most awarded PR agency at the 2023 and 2024 Cannes Lions International Festival of Creativity, including earning the PR industry’s first-ever idea-led Cannes Grand Prix in the Brand Experience & Activation category and cumulatively earning more than 225 Cannes Lions. Weber Shandwick has also been named PR Agency of the Year by Campaign US in 2021, honored as PRovoke’s Global Agency of the Decade in 2020 and ranked #1 on PRovoke’s Global Creative Index in 2021 and 2022. Additionally, the firm was named PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018 and was awarded PRWeek’s Purpose Agency of the Year in 2020 and 2021. Weber Shandwick also received Honorable Mention on the Gartner Magic Quadrant for Global Marketing Agencies in 2021, as the only PR agency featured.  Part of the Interpublic Group (NYSE: IPG), Weber Shandwick is the anchor agency within The Weber Shandwick Collective – the strategic communications and consulting network. For more information, visit https://www.webershandwick.com/. Social Media Community Guidelines: http://bit.ly/wssocialterms

Founded in 2001
New York, NY, US
4.4K employees (1,170 in marketing)

Salaries

Posted range

$100K/yr – $130K/yr

Taken straight from the job posting.

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Account Director, Client Experience

Weber Shandwick · New York City, NY · Hybrid