Responsibilities

• Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others.
• Ability to establish positive relationships within the medical, hospital and long-term care communities.
• Builds and maintains professional relationships with the account segments assigned. Includes participation in appropriate interaction with referral sources during business hours, as well as weekends, evenings and holidays as needed to meet identified educational needs. Activities resulting in 90% customer facing time/ <10% administrative. In collaboration with the Account Development Liaison will monitor outcomes for the assigned accounts.
• In collaboration with the Account Development Liaison, is responsible for the management of the accounts assigned, ensuring profile information is current and accurate. Completes sales call documentation in the CRM with accuracy
• Demonstrates creativity, the desire to learn each account segment, and the willingness to create continued education and visibility in assigned accounts.
• Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averaging greater than 50 sales calls per week.
• Dedicated to the support of assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians. Ensuring the accounts assigned receive routine call volume and visibility.
• In collaboration with the Account development Liaison, provides education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis.
• Provides consistent, frequent communication with referral sources including but not limited to our organizational quality, outcomes, competencies, and clinical criteria and differentiators.
• Communicates effectively with the Director of Business Development on identified customer concerns.

Requirements

• 1- year medical marketing experience preferred, background in health care/social services/customer service considered.
• Ability to promote hospice with potential referral sources in competitive areas.
• Outgoing personality with excellent communication skills, including public speaking experience.
• Valid Florida driver’s license and ability to travel within the designated counties
• Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred.

Preferred

• 1- year medical marketing experience preferred, background in health care/social services/customer service considered.
• Ability to promote hospice with potential referral sources in competitive areas.
• Outgoing personality with excellent communication skills, including public speaking experience.
• Valid Florida driver’s license and ability to travel within the designated counties
• Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred.