Responsibilities

• Project management
• Execute ZOOM’s data-driven positioning process, from research through final recommendations
• Support the Client Manager in coordinating client projects, keeping deliverables and follow-ups on track and details buttoned up
• Draft client presentations that turn research findings into clear, compelling stories
• Own assigned work through completion, anticipating what’s needed next and recommending solutions rather than simply flagging problems
• Creative thinking
• Help develop breakthrough positioning for clients. Analyze client, customer and prospect data, identifying patterns and implications and contributing to recommendations
• Prepare competitive analysis for clients to identify positioning themes and openings
• Market research
• Create research tools including surveys, questionnaires and discussion guides

Requirements

• Have a BA or BS in marketing, communications, journalism, business, sociology or a related field
• A marketer at heart with job or internship experience in market research, marketing or client projects
• Off-the-charts attention to detail; you’re precise, thorough and notice what others miss
• Able to step back, slow down and see the big picture in a fast-paced environment, even while juggling lots of moving pieces
• Take ownership, follow through and look for solutions rather than simply flagging problems
• Work collaboratively and independently, delivering high-quality work with little supervision in a remote environment
• Insatiably curious and empathetic; you ask smart questions, dig beneath the surface and want to understand clients, their customers and what matters to them
• A strong communicator who can take a lot of information and make it clear, concise and useful
• A word nerd who obsesses over the small word changes that make a big difference. An eagle eye for spotting typos and grammatical errors
• Set a high bar for your work, anticipating questions and asking “Can I make this better?” before passing it along

Benefits

• ZOOM offers a competitive compensation package designed to support both personal well-being and long-term growth. Benefits begin after the 90-day introductory period and include medical, dental, vision and life insurance coverage. Employees are also eligible to participate in ZOOM’s 401(k) program following an initial employment period.
• We operate with an honor-based personal time off system. Rather than tracking accrued vacation or sick time, employees take time off as needed, in coordination with their role responsibilities and team commitments. During the first year, employees are expected to take up to 10 days of vacation. Additional guidance is provided as part of onboarding.
• ZOOM observes paid company holidays, including New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Day and New Year’s Eve.
• We offer an annual bonus program. Bonuses are awarded based on overall company performance and an individual’s contribution to ZOOM’s success. We believe in sharing the success of the business when company and individual goals are met.