Responsibilities

• RESPONSIBILITIES (What you’ll do)
• Project and product coordination:
• Support business process improvements on the web self-service channel (“SSC”), planning out work, tracking timelines, and obtaining legal / compliance approvals
• Document detailed business requirements to ensure proposed changes are captured correctly
• Conduct UAT across different devices, browsers, and languages under guidance of product owner
• Work cross functionally to deliver on expected project outcomes, partnering with technical teams to fix any bugs and issues identified
• Create & update job aids, SOPs and other product documentation to ensure information is accurate and complete as product evolves.
• Performance monitoring
• Monitor digital engagement metrics and review session recordings to check for potential issues on the website (i.e. drop in logins, spike in error messages, etc…)
• Research and respond to inquiries from legal, compliance, and QA teams regarding consumer complaints on the website

Requirements

• Bachelor’s degree in marketing, Business, or related field
• 1–3 years of user-interface B2C experience preferably within financial services or fintech.
• Good understanding of website best practices based on experience
• Experience with QA / UAT Testing
• Experience with web analytics tools such as Full Story, Consumer Journey Analytics (Adobe), Google Analytics or similar
• Strong problem solving and critical thinking skills with a logical thought process
• Self-starter who thrives in a fast-paced environment which constantly evolves and presents new and exciting challenges everyday
• Excellent attention to detail and ability to manage multiple tasks.
• Ability to work effectively with a variety of different teams and personalities
• Strong project management and organizational skills.

Benefits

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.