Responsibilities

• You will direct and supervise the Credit Union's lending operations, with a primary emphasis on consumer, real estate and participation/business lending, loan servicing, and collections.
• Ensure that departments within Lending Services and across the organization are working together to provide effective, efficient, and quality service to members and internal customers.
• You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous improvement and innovation, all while ensuring strict compliance with regulatory requirements.
• Lending Strategy and Leadership - Develop and implement a comprehensive lending strategy aligned with the credit union’s goals and member needs.
• Consumer and Real Estate Lending Oversight - Provide strategic direction and ensure the management and optimization of the consumer and real estate lending functions, including loan origination, underwriting, and closing processes.
• Collections Management - Provide strategic direction and ensure the management and optimization of the Member Business Loans/Participation loan portfolio.
• Loan Servicing - Provide strategic direction and ensure the management and optimization of loan servicing.
• Risk Assessment and Mitigation - Conduct thorough risk assessments related to lending activities, identifying potential risks, and implementing mitigation strategies.
• Policy Development and Compliance - Responsible for the annual development and update of lending policies and procedures to ensure compliance with regulatory requirements and internal standards.
• Performance Monitoring and Reporting - Establish key performance indicators (KPIs) for lending functions and regularly monitor and report on performance against targets.
• Member Engagement and Internal Communications - Collaborate with marketing and other Operations areas to enhance member engagement through lending products and services.
• Team Development and Training - Lead, mentor, and develop the lending team, fostering a culture of excellence and continuous learning.
• Any other duties as assigned.

Requirements

• Minimum seven years managing consumer, indirect, and real estate lending, along with collections experience and at least three years in a senior leadership role
• BA/BS in Business, Finance or Accounting or equivalent experience preferred
• Proficient with Microsoft Office and MeridianLink Administration
• Credit Union or financial institution experience
• Must be registered through the National Mortgage Loan System (NMLS) and must maintain registration
• Exceptional written and verbal communication
• Ability to generate innovative ideas, concepts, processes and execute them successfully
• Familiarity with loan promotions and marketing practices.

Preferred

• Business Accounts/Lending experience is a plus
• Symitar and MeridianLink knowledge and experience are a plus

Benefits

• Medical, dental, vision, and life insurance
• 401(k) match
• Flexible Spending Account or Health Savings Account
• Tuition Reimbursement
• Employee Assistance Program
• Employee Loan Rates
• Learning & Development opportunities
• A day off on your birthday
• Working in comfortable attire like jeans and sneakers