Responsibilities

• Lead and inspire a high-performing account management team, fostering a culture of collaboration, accountability, and continuous growth
• Build and strengthen trusted client relationships that drive long-term partnerships, client satisfaction, retention, and organic business growth
• Ensure client programs and projects are delivered with excellence - on time, within scope, within budget, and aligned with client expectations
• Provide financial leadership across assigned accounts, overseeing budgets, forecasts, scope management, resource allocation, profitability, and client financial communications
• Drive revenue growth by identifying and securing organic expansion opportunities across assigned accounts while achieving revenue and profitability goals
• Ensure compliance with client, industry, and financial reporting requirements, including aggregate spend reporting, accruals, and other financial obligations
• Assess team strengths and capabilities to optimize staffing, resource allocation, and project execution
• Mentor, coach, and develop the account management team, providing performance management, career development, and succession planning
• Champion operational excellence by anticipating challenges, mitigating risk, and ensuring exceptional day-to-day client service
• Foster cross-functional collaboration to deliver integrated, high-quality client solutions

Requirements

• 10+ years of experience in a medical communications or healthcare advertising agency, with progressive leadership responsibilities
• Proven success managing and growing client relationships, with a demonstrated ability to drive organic business growth
• Strong financial acumen, including budgeting, forecasting, profitability, and revenue management
• Deep understanding of healthcare industry regulations, compliance requirements, and program implementation
• Proven ability to lead, mentor, and develop high-performing teams
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Strong business acumen with the ability to think strategically, solve complex problems, and identify growth opportunities
• High emotional intelligence and professional maturity, with the ability to influence stakeholders and anticipate client needs
• Willingness and ability to travel up to 40%

Benefits

• Immediate eligibility for all benefits, including medical, dental, vision, group term life, short-term and long-term disability
• Benefits 100% company paid
• 401k plan employer matching contributions
• Eligibility for company sponsored incentive plans
• Generous PTO, including a week off in December for the holidays
• Paid volunteer time off
• Tuition reimbursement
• On-site gym and other employee wellness initiatives
• Employee Assistance Program
• Comp pay or comp time for onsite weekend work