Responsibilities

• Builds and sustains relationships with senior level clients and becomes the client's trusted strategic partner.
• Acts as a senior strategic partner to clients, translating business challenges into creative opportunities that drive growth.
• Strategic thinker capable of leading the brand’s strategy with stakeholders including internal and external agency partners.
• Lead teams through strategic development, creative ideation, production, and flawless execution.
• Think collaboratively across creative and media and leverages various disciplines in the agency to present client brand-building opportunities and agency-building initiatives.
• Builds and leads agile workflows that support rapid content creation, real-time optimization, and cross‑functional collaboration.
• Anticipates bottlenecks and proactively solves for prioritization and delivery across a fast‑moving portfolio.
• Lead and oversee all account operations as it relates to the business of the agency.
• Oversee development of social first creative systems, including rapid content production, influencer integration, community‑driven ideas, and platform‑native storytelling.
• Ensure creative teams stay ahead of platform shifts, emerging formats, and cultural trends, translating them into scalable content strategies for multiple brands.
• Identify client issues and work with our agency partners to provide solutions.
• Inspire agency and client confidence and seek opportunities to advance the client relationship.
• Interprets performance data, audience insights, and media signals to guide creative iteration and optimization.
• Partners with analytics to build test‑and‑learn roadmaps that improve effectiveness across brand and demand campaigns.
• Empower teams through engaging career development practices; maximize learning and productivity while minimizing turnover.
• In partnership with business lead, oversees client financials and account profitability.
• Analyze P&L statements and take necessary action to ensure profitability.
• Provides leadership on agency delivery; ensures all deliverables are produced on time, on budget, and meets the client's expectations.
• Provide honest and valuable counsel to the agency team.
• Create applicable development plans for direct reports.

Requirements

• Account team leader/senior client advisor
• Project management expert
• Management experience is required. Able to empower, keep teams on track, and participate in professional development of staff.
• High energy, able to effectively operate in a fast-paced, growing, and evolving environment.
• Demonstrate superior oral, written and strategic abilities
• Has experience with financial planning and revenue forecasting
• Navigates highly regulated or operationally complex categories (CPG, QSR, pharma) with confidence, ensuring creative excellence while maintaining compliance and speed.
• Experience managing multiple brands simultaneously, balancing long‑term brand building with short-term performance needs across varied business cycles.
• 10-12 Years of integrated agency account management experience and 5 years in a senior supervisory role.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave,
• Paid parental leave.