Responsibilities

• Define the vision, methodology, and operating model for Community Engagement.
• Establish scalable frameworks for community strategy, participation design, governance, moderation, advocacy, and engagement.
• Build and lead a high-performing team that supports clients across industries and platforms.
• Develop proprietary products, playbooks, and tools that differentiate our offering and can scale across the Groupe.
• Partner with Social Intelligence to translate audience signals into engagement strategies and ongoing community programming.
• Create measurement frameworks that evaluate community health, participation, advocacy, loyalty, and business impact—not just engagement metrics.
• Stay ahead of emerging platform behaviors, internet culture, AI, and community technologies to continuously evolve the capability.
• Advise senior clients on how to build enduring communities rather than transactional audiences.
• Develop participation strategies that turn campaigns into ongoing conversations.
• Design engagement ecosystems spanning owned communities, creators, social platforms, customer care, and brand advocacy.

Requirements

• 10+ years of experience leading community, social, digital engagement, brand marketing, or creator ecosystems.
• Demonstrated success building new capabilities, teams, or practices.
• Deep understanding of internet culture, platform behaviors, online communities, and emerging social technologies.
• Experience advising senior marketing executives and leading transformational client relationships.
• Strong strategic thinking paired with exceptional executional instincts.
• A builder's mindset, with the ability to create new products, processes, and ways of working from the ground up.
• Passion for creating brands that don’t simply speak to communities—but actively participate in them.

Benefits

• medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.