Responsibilities

• Lead the day-to day operations of the client services team, including Managers, Team Leads, Specialists and Coordinators.
• Own and ensure successful execution of client engagements across data, acquisition email, digital media, CDP, and Analytics offerings, through the entire account lifecycle from sales handoff, to onboarding, to day-to-day project management and monthly/quarterly business reviews.
• Monitor client portfolio for account health and proactively address risks, gaps, and opportunities. Ensure clients perceive the value of their Stirista engagement, guiding thoughtful, insight-driven recommendations aligned with client business goals.
• Act as executive sponsor and senior lead on key client accounts, responsible for proactively building and maintaining relationships with key client stakeholders, acting as a trusted advisor and escalation point for sensitive issues.
• Provide leadership and decision making on complex client situations, balancing team, client, and company business objectives.
• Coach, develop and mentor Client Service team members, fostering a culture of accountability, collaboration, engagement and development.
• Drive accountability for client outcomes, including loyalty, retention, expansion and cross departmental delivery optimization. Partner with Growth/Sales teams to support renewals, up-sell, cross-sell opportunities.
• Serve as a subject matter expert for digital marketing and data-driven audience targeting, providing strategic guidance to the team on client recommendations. Elevate the quality and consistency of strategic thinking across the org.
• Partner with internal departments to optimize processes, systems, and employee behaviors to prevent and resolve issues impacting the client experience.

Requirements

• 10+ years of experience in client services, account management or marketing strategy within a data, marketing, advertising environment or related leadership role.
• 5+ years leading teams in a client-facing environment.
• Bachelor's degree in Business, Marketing, or a related fi eld preferred.
• Strong understanding of marketing and martech principles and strategies.
• Track record of managing complex client relationships and resolving high-stakes situations.
• Experience leading and developing high-performing teams.
• Analytical and problem-solving skills.
• Excellent communication skills and executive presence.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in acquisition/prospect marketing, third-party data/audiences, digital media is a plus.

Preferred

• Experience in acquisition/prospect marketing, third-party data/audiences, digital media is a plus.
• Experience with high-touch, low volume CS models or in a managed service-focused organization is a plus.

Benefits

• comprehensive medical/dental/vision insurance, 401K matching, Flexible Time Off Policy and paid parental leave.