Vice President, Client Services

USA (Hybrid)

$140K/yr – $170K/yrSenior Level8+ years expFull time

Posted 3 months ago

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Job Summary

Own the strategic leadership of a healthcare/science comms account and drive program outcomes across teams.

  • Manage a multidimensional team, provide strategic counsel, and keep senior leaders informed.
  • Must-have: 8–10 years agency healthcare/science comms with budget and multi-project management.
  • Standout: lead cross-functional programs and identify growth opportunities with clients.

Job Description

Responsibilities

  • Manage all facets of a multidimensional, interwoven team and provide sound, strategic counsel to ensure progress, action and results; keep senior leadership informed and bring them in when necessary to maintain high-quality service and execution
  • Develop thorough knowledge of client industry landscape, scientific approach and business objectives as to identify strategic opportunities
  • Partner with subject matter experts (content strategy, social, earned media) team to develop strategic programs that meet client goals
  • Lead teams in executing patient-centric client events including strategic planning, material development, coordinating with client cross-functional teams and overseeing logistics
  • Work with senior leadership to expand strategic thinking and identify growth opportunities
  • Review wide-array of complex, strategic scientific communications materials and other deliverables (e.g., corporate/product narratives, messages and Q&As, results reports, leader talking points, scientific animation video scripts, owned and sponsored articles)
  • Take the lead on plans and high-level deliverables (e.g., yearly planning)
  • Participate and actively contribute to all-agency/IAT meetings, as appropriate and as the face of Spectrum
  • Manage account financials including staffing and projections, budget tracking and monthly billing packages to ensure team is on trend; liaise with client on budget recommendations
  • Ensure team meets deadlines, manages priorities and effectively communicates to both internal and external stakeholders

Requirements

  • A Bachelor’s Degree in communications, English or similar major
  • At least 8-10 years agency experience, including experience in healthcare and science communications/public relations
  • Experience supporting pipeline communications for biotech/pharma clients, or similar high-science communications experience preferred
  • Advanced knowledge of Microsoft Office (Outlook, PowerPoint, Word, etc.) and familiarity with media tools (e.g., Cision, Bloomberg Terminal, HootSuite)
  • Be able to manage multiple projects and/or accounts simultaneously, demonstrate adaptability to new information and shifting priorities
  • An extreme attention to detail
  • Professional demeanor and pride in work product
  • Ability to excel in a team environment as well as work independently
  • Resourceful and effective problem solver with strong sense of urgency, proactivity and critical thinking skills
  • Client-service oriented mindset

Preferred

  • Experience supporting pipeline communications for biotech/pharma clients, or similar high-science communications experience preferred

Benefits

  • All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
  • No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
  • Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
  • 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
  • Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
  • Bring your friends to work at Spectrum and earn a generous referral bonus.
  • Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
  • Thorough onboarding including accessible conversations with leadership.
  • 401k with company match and 1:1 Financial Coaching and Education.
  • Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.

Spectrum Science

Brace your brand. And your career. Spectrum Science is on another frequency all together. We’re a fully integrated strategic platform hyper-focused on science. We’re redefining partnership with a “one P&L” approach that lets us assemble the right team precisely when our clients need it. Our ecosystem of services include: Communications, Clinical Trial Experience, Advertising, Consulting, Media, and Medical Communications – each designed to provide the best solutions for our clients’ unique challenges.And not only do we have global presence—we have global resonance as the US partner and chair of Global Health Marketing & Communications (GHMC), the largest independent network of health and science communications agencies worldwide.Follow our journey for industry insights and opportunities to join our award-winning team!

Founded in 1996
Washington, District of Columbia, USA
434 employees (83 in marketing)

Traffic Signals

Monthly Visitors
6.3K
Traffic Source Mix
Search
30.1%
Direct
45.6%
Referral
6.8%
Social
15.7%
Paid
1.5%

Headcount Trend

Current headcount: ~434

Marketing Team

Marketing Team Size
62 (14% of company)
Median Career Experience
18 years
Median Tenure
7.5 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity, 3 years ago