Responsibilities

• Define and steward the overarching business and marketing strategy for the client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
• Own the commercial health of the portfolio — revenue forecasting, margin performance, pacing, and budget stewardship — driving accountability through direct reports while maintaining executive-level visibility into financial outcomes.
• Elevate the strategic and leadership capabilities of the account team, developing direct reports into client-facing leaders who strengthen Situation's reputation and expand the agency's capacity for senior-level counsel.
• Represent Situation externally as a senior voice of the agency — at industry events, in client conference rooms, and among key decision-makers — to cultivate relationships that generate future business.
• Architect organic growth strategies across existing clients, identifying whitespace opportunities, expanding scopes of work, and empowering direct reports to pursue and close incremental growth.
• Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive cultural and organizational innovation agency-wide.
• Lead the hiring, onboarding, and organizational design of the account services team, ensuring the structure supports both client needs and agency profitability.
• Develop clear growth plans and succession pathways for direct reports, aligning individual development with the agency's long-term needs.
• Conduct regular one-on-one meetings, offering candid feedback, strategic coaching, and encouragement.

Requirements

• 12+ years of progressive experience in account management or client services — ideally agency-side — including 5+ years leading teams and managing senior client relationships at the executive level.
• Direct accountability for portfolio revenue, forecasting, and budget stewardship, with a track record of improving profitability
• Demonstrated success growing existing accounts — identifying whitespace and expanding scopes of work
• Experience building and developing high-performing teams, including hiring and coaching mid-level managers into senior client-facing leaders.
• Industry credibility in live entertainment, arts & culture, or a related vertical, with the presence and communication skills to represent the agency externally to senior decision-makers.