Responsibilities

• Product Communication Strategy & Planning
• - Partner with internal groups to identify client communication needs related to TPS products, product changes, service updates, and business priorities.
• - Create comprehensive communication plans that define objectives, audiences, timing, channels, messaging, approvals, stakeholder roles, and execution steps.
• - Translate complex product, operational, and technology updates into clear, audience-appropriate communications for clients and internal partners.
• - Align communication strategies to business priorities, client experience needs, risk considerations, and readiness requirements.
• - Serve as a trusted communications advisor to TPS product, strategy, sales, and leadership partners.
• Enterprise Stakeholder Alignment & Audience Reach
• - Partner across the organization to ensure TPS communications reach appropriate internal stakeholders and client audiences, including CBB, Wealth, ICG, and other impacted groups.
• - Coordinate with product, sales, relationship management, marketing, operations, risk, technology, legal, compliance, and client-facing teams to support aligned messaging.
• - Define internal stakeholder maps and audience segmentation to ensure communications are routed to the right teams at the right time.

Requirements

• Masters degree, or equivalent work experience
• 10 or more years of experience in project management activities
• Two or more years of managerial experience

Preferred

• 7+ years in communications, product communications, corporate communications, change communications, marketing communications, business readiness, or related fields
• Proven ability to influence and coordinate across matrixed stakeholder groups without direct authority
• Strong writing, editing, message development, and executive-level communication skills
• Experience developing communication plans for product updates, business initiatives, organizational changes, or client-impacting events
• Ability to manage competing priorities, tight timelines, and review processes while maintaining accuracy and quality
• Sound judgment in sensitive, time-critical, or crisis communication situations
• Comfort operating in a matrixed, multi-LOB environment
• Financial services, payments, treasury management, or complex B2B client communications experience
• Experience supporting client communications related to product updates, service impacts, technology changes, or operational disruptions
• Experience partnering with product, marketing, risk, legal, compliance, operations, technology, and client-facing teams

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here .