Responsibilities

• - Serve as the primary day-to-day strategic partner for assigned TikTok Shop clients, building trusted relationships through proactive communication, thoughtful recommendations, and consistent execution.
• - Lead regular client meetings, develop strategic roadmaps, and ensure initiatives align with each client's business objectives.
• - Coordinate with internal teams, manage priorities, and maintain clear communication around timelines, deliverables, and next steps while escalating risks or opportunities as appropriate.
• - Lead the strategic planning and successful launch of new TikTok Shop programs, ensuring each account is positioned for long-term growth.
• - Partner closely with Operations Specialists for launch readiness, establish a strong commerce foundation, and guide through onboarding and implementation.
• - Develop and evolve strategies that drive sustainable revenue growth across TikTok Shop.
• - Continuously evaluate business performance, promotional opportunities, merchandising strategies, affiliate programs, and creator initiatives to identify opportunities for increased GMV, profitability, and operational efficiency.
• - Develop creator and affiliate strategies that support each client's business goals, including recruitment approaches, promotional initiatives, product seeding, incentive programs, and performance optimization.
• - Work closely with internal teams and client stakeholders to ensure strategic plans are executed effectively and evolve based on performance insights
• - Analyze account performance across commerce, creator, affiliate, and marketing initiatives to identify trends, opportunities, and risks.

Requirements

• - 3–6+ years of experience in ecommerce, digital marketing, social commerce, marketplace operations, affiliate marketing, creator partnerships, or account management.
• - Experience managing client relationships and presenting strategic recommendations.
• - Strong understanding of TikTok Shop, creator commerce, affiliate marketing, ecommerce merchandising, and promotional strategy.
• - Excellent communication and presentation skills with the ability to build client trust.
• - Strong project management and organizational skills with the ability to manage multiple priorities.
• - Comfortable balancing strategic planning with hands-on execution in a fast-paced agency environment.
• - Ability to analyze performance data and develop actionable recommendations.
• - Collaborative mindset with the flexibility to support operational execution when business needs require it.

Preferred

• - Experience launching or managing TikTok Shop accounts.
• - Experience with TikTok Shop Seller Center, Affiliate Center, GMV Max, Spark Ads, Euka, Discord, Shopify, or Amazon Seller Central.
• - Experience in beauty, wellness, CPG, fashion, consumer electronics, or other creator-driven categories.
• - Understanding of merchandising strategy, inventory planning, promotional planning, and ecommerce operations.
• - Agency experience managing multiple client accounts is strongly preferred.
• - Experience working across paid media, influencer marketing, ecommerce, or social commerce teams.

Benefits

• - Healthcare : Medical, Dental, Vision, Accident, Critical Illness, Life & Disability, FSA/HSA Options
• - Retirement : Company-sponsored 401(k) option with Company match
• - PTO : Generous Paid Time, Sick Time, Floating Holidays, Volunteer Day, and Bereavement Time
• - Paternal Leave : Paid 12-week leave for primary parent and 2-week for secondary parent
• - Holiday : 10 paid holidays, along with light week between Christmas and New Years
• - Fringe : Mental Health Days, Health and Wellness Reimbursement, Employee Assistance Program, Employer-paid Coaching Sessions