Drive IE Commuter outreach and program management to boost green commuting in Riverside and San Bernardino.

Responsibilities

• Providing strategic TDM guidance to clients and program management
• Oversee the outreach team's acquisition of new, and the renewal of expiring Employer Participation Agreements (EPAs) and incentive participation.
• Support fellow members of the IE Commuter Program employer services team in meeting program and client deadlines as well as meet and fulfill requests from employers within the program service area (Riverside and San Bernardino counties).
• Work alongside the Employer Services team to deliver employer outreach, customer communications, gather and monitor program metrics and have an essential role in the program success.
• Monitor and evaluate program performance metrics to identify areas for improvement and implement recommendations to the employer services team.
• Support the clients' development and implementation of strategic initiatives to increase green modal choices in the Riverside and San Bernardino markets.
• Support the development of workplans and programming scopes that enhance and expand the existing functionality of the IE Commuter database.
• Be a resident of or live near the Inland Empire area (e.g., Riverside and San Bernardino counties).
• Manage and support IE Commuter team members’ WSP-related administrative duties including the approval of timesheets, expense reports, employee coaching and other employee management responsibilities.
• Ensuring that communications and outreach strategies and workplans support and align with cross-discipline, program-wide work, milestones, and objectives – including those of environmental, funding, and design teams.

Requirements

• 10+ years of experience in transportation demand management (TDM) pre- and post-pandemic.
• A minimum of five years of communications and/or outreach, public information or business to business marketing/customer services in Southern California utilizing data to target audiences and messages for actions and behavior change.
• Familiarity with ride matching systems, and experience with writing workplans and scope development for databases as well as technical editing.
• Ability to meet deadlines and be flexible and nimble in a fast-paced environment.
• Outstanding writing and public speaking skills.
• Experience with public agency owners, consultants, and cross-discipline technical teams on one or more publicly funded programs.
• A record of delivering work products on time and within scope and budget and prior experience with quality assurance/quality control.
• Outstanding interpersonal communication skills and the ability to deal effectively with all levels within an organization and on a project level.
• Excellent organizational and time management skills and experience coordinating with team members and subcontractors.

Preferred

• Fluency in Spanish or Mandarin is a plus.

Benefits

• WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.