Responsibilities

• Welcome guests and provide a warm, knowledgeable, and memorable tasting room experience
• Lead and/or assist with wine tastings and educate guests about our wines, winery, and story
• Provide knowledgeable and engaging customer service while creating a welcoming atmosphere
• Assist with wine, merchandise, and retail sales
• Encourage wine club memberships, repeat visits, and additional purchases
• Maintain a clean, organized, and inviting tasting room and retail area
• Assist with opening and closing procedures and day-to-day tasting room operations
• Help monitor inventory and restock tasting room and retail items as needed
• Handle guest questions, requests, and concerns professionally
• Help ensure winery standards for hospitality and customer experience are consistently maintained

Requirements

• Experience and/or education in both hospitality and marketing
• Strong customer service and communication skills
• Experience working in a hospitality, restaurant, winery, retail, event, or customer-facing environment
• Strong interest in marketing, branding, social media, and content creation
• Experience using Canva or similar design tools
• Ability to create attractive, polished, and on-brand flyers, graphics, signage, and social media content
• Comfortable using technology and learning new software and digital platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities
• Comfortable taking initiative and working independently