Remedy Edge

SVP, Client Service Director

New York City, NY (Hybrid)

$220K/yr – $285K/yrSenior LevelFull time

Posted 2 months ago

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Job Summary

Own high touch client relationships at scale while shaping the agency GTM and growth agenda, with a focus on onboarding, cross-team collaboration, and talent development.

  • Account leadership: primary owner of relationships with senior client levels and monthly/bi monthly strategic touchpoints.
  • Go-to-market and growth: define short and long term offerings, onboard new clients, and pursue large strategic opportunities.
  • People & culture: develop internal talent, lead leadership training, and maintain calm, trusted guidance across client teams.

Job Description

Responsibilities

  • Lead by inspiring trust through courageous in the moment conversations
  • Walk the talk and have a strategic perspective both internally and externally
  • Know that you are department agnostic and be generous to hear new ideas no matter where they come from
  • Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth
  • Seen as primary owner of Account relationship
  • Ensuring that every client has an account contact and that each client feels your presence and oversight of the account
  • Key contact two-three levels above day-to-day client on a monthly/bi-monthly basis
  • Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities
  • Maintain “guru” status with clients and engaged for key strategic meetings
  • Be known and respected among client teams

Requirements

  • Lead by inspiring trust through courageous in the moment conversations
  • Walk the talk and have a strategic perspective both internally and externally
  • Know that you are department agnostic and be generous to hear new ideas no matter where they come from
  • Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth
  • Seen as primary owner of Account relationship
  • Ensuring that every client has an account contact and that each client feels your presence and oversight of the account
  • Key contact two-three levels above day-to-day client on a monthly/bi-monthly basis
  • Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities
  • Maintain “guru” status with clients and engaged for key strategic meetings
  • Be known and respected among client teams