Responsibilities

• Serve as the primary senior client contact, building C-suite relationships while positioning the agency as a digital innovation partner
• Lead account planning, financial management, forecasting, and profitability analysis
• Drive organic growth through strategic planning that identifies digital expansion opportunities
• Structure and oversee account teams to ensure optimal performance and digital capability development
• Champion digital-first approaches across all client engagements
• Identify opportunities to enhance traditional medical education with digital components and data-driven personalization
• Partner with specialists to develop innovative solutions addressing evolving client needs
• Guide the integration of AI, automation, and analytics to improve campaign effectiveness
• Pursue organic growth opportunities through digital expansion and innovation
• Lead new business pitches with compelling digital value propositions

Requirements

• 10+ years progressive experience in healthcare account management with 7-8 years in medical education
• Demonstrated success growing accounts through strategic planning and digital innovation
• Strong track record of client relationship management at senior and executive levels
• Experience leading high-performing account teams
• Proven business development capabilities and successful pitch leadership
• Strong understanding of healthcare industry dynamics, regulations, and stakeholder needs
• Exceptional communication, presentation, and interpersonal skills

Preferred

• Experience leading omnichannel campaigns leveraging multiple digital touchpoints
• Familiarity with digital content strategies, formats, and distribution channels
• Knowledge of AI applications in medical education and HCP engagement
• Proven success selling digital solutions to healthcare clients
• Experience with digital transformation initiatives within healthcare communications

Benefits

• Passionate, driven people: We champion a culture of people who do extraordinary work.
• Consciously cultivated culture: We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits: What we offer full-time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities: We aim to nurture a culture of real-time feedback, a growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.