Responsibilities

• Oversee all executional aspects of program development: strategy, creative development, production, budgeting, and measurement.
• Build and maintain strong relationships with clients, vendors, and internal teams.
• Lead client presentations, meetings, and training sessions with clarity and professionalism.
• Communicate effectively and provide clear, actionable feedback to internal teams.
• Translate client feedback into well-informed strategic and tactical direction.
• Contribute thought leadership and strategic recommendations that support client goals.
• Solve problems proactively with effective, efficient solutions.
• Assess and improve agency workflows and processes for better outcomes.
• Manage day-to-day client communications, campaign tracking, and budget reporting.

Requirements

• 6+ years of experience in a client service or account management role, ideally within a marketing/advertising agency
• Military client experience or personal military background is a plus but not required
• Familiarity with Integrated Agency Teams (IATs) and interagency collaboration is a plus
• Experience in both traditional and digital media channels is beneficial
• Strong written and verbal communication skills are required
• Demonstrated ability to manage complex projects across multiple teams
• Self-starter with a solutions-focused mindset and ability to lead with minimal direction
• High level of comfort working with creative processes and production timelines
• Exceptional organizational and time management skills
• Expert in managing budgets and finding cost-effective solutions to complex challenges

Preferred

• Cross-functional team leadership experience
• Military client experience is a plus
• Experience with traditional and digital media channels is beneficial
• Strong storytelling and presentation skills

Benefits

• Competitive vacation plan, sick days and personal days to prioritize your mental health
• Parental leave
• Comprehensive Medical, Dental and Vision plans
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan