Responsibilities

• As a Strategic Account Manager (SAM), you will play a crucial role in ensuring the success and satisfaction of our valued clients.
• You will be responsible for developing and maintaining strong relationships with clients, understanding their needs, and proactively addressing their concerns.
• Your primary objective is to drive client retention, growth, and advocacy through effective communication, problem-solving, and strategic account management.
• You are expected to be a client advocate within the agency and support clients’ business growth goals, while aligning with Digital Strike’s internal goals.
• Collaborate with clients and our internal team to create account plans and strategies to achieve the client’s objectives and maximize the value they receive from our services.
• Manage a robust client roster while remaining organized and keeping communication lines open.
• Become an expert in our digital marketing services to effectively convey the value and benefits to clients
• Build and nurture strong relationships with clients to gain a deep understanding of their business needs and goals
• Conduct regular check-ins and status meetings with clients to ensure their ongoing satisfaction and success
• Identify opportunities to upsell or cross-sell additional products or services to existing clients to drive revenue growth