Be responsible for supporting Privia Health’s Care Centers’ digital presence through website support operations and cross-functional collaboration.

• Own the day-to-day operations of the website support queue including coordinating with IT, offshore developers, and operational partners.
• Provide project management and digital guidance to complex website requests from customers.
• Indirectly manage contracted partners that work on support tickets.
• Provide weekly and monthly reports on support activities and identify areas for improvement.
• Create documentation of all Digital Marketing offerings.
• Support other Digital projects including Digital Asset Management (DAM) and online scheduling as needed.
• Collaborate with stakeholders to support the infrastructure needed to support our Care Centers’ digital presence.
• Provide excellent customer support and engage with providers to resolve website support cases.

Responsibilities

• Own the day-to-day operations of the website support queue including coordinating with IT, offshore developers, and operational partners.
• Provide project management and digital guidance to complex website requests from customers.
• Indirectly manage contracted partners that work on support tickets.
• Provide weekly and monthly reports on support activities and identify areas for improvement.
• Create documentation of all Digital Marketing offerings.
• Support other Digital projects including Digital Asset Management (DAM) and online scheduling as needed.
• Collaborate with stakeholders to support the infrastructure needed to support our Care Centers’ digital presence.
• Provide excellent customer support and engage with providers to resolve website support cases.

Requirements

• BA or BS in Digital Marketing, Management, or related fields
• 3+ years of experience, preferably in website management/support and project management
• Understanding of web UX best practices
• Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders
• Acquia Drupal experience preferred
• Base level knowledge and experience with html and CSS
• Working knowledge of search engine optimization (SEO)
• Excellent presentation and communication skills
• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

Benefits

• medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs.