Sr. Manager, Marketing, CRM and Personalization

USA (Remote)

$118K/yr – $178K/yrSenior Level7+ years expFull time

Posted 8 days ago

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Job Summary

Own the end-to-end lifecycle marketing program across Email, Push, and SMS, driving planning, execution, and measurement for engagement, conversion, and revenue while leading a cross-functional team.

  • Scope multi-channel campaigns across lifecycle stages
  • Lead data-driven testing, personalization, and cross-functional collaboration

Job Description

Responsibilities

  • Campaign Planning & Execution
  • - Oversee strategy, planning, and optimization of batch, trigger, and transactional campaigns across Email, Push, and SMS.
  • - Manage and prioritize the activities to support product launches, seasonal campaigns, and customer engagement goals.
  • Performance Optimization & Testing
  • - Own KPIs for engagement, conversion, retention, and revenue impact.
  • - Lead A/B testing initiatives and apply insights to continuously optimize performance.
  • - Monitor, analyze, and report on campaign performance to inform strategic decisions.
  • Strategic Leadership & Channel Integration
  • - Develop and execute integrated lifecycle marketing strategies across Email, Push, and SMS channels to support business objectives.
  • - Align cross-channel campaigns with overall marketing and business goals, ensuring consistent customer experiences.

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or related field
  • 7+ years of experience in lifecycle marketing, with a focus on Email, Push, and SMS channels.
  • Proven success in developing and executing cross-channel marketing strategies.
  • Strong experience with marketing automation platforms, CRM tools, and A/B testing methodologies.
  • Excellent analytical skills with the ability to translate data into actionable insights.
  • Demonstrated leadership experience managing teams and cross-functional projects.
  • Deep understanding of marketing compliance standards and industry best practices.
  • Strong project management skills with the ability to prioritize and execute multiple initiatives.

Benefits

  • This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.
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Shutterfly

Shutterfly is the leading digital retailer and manufacturer of high-quality personalized products and services. Our guiding vision is to make life's experiences unforgettable! We want to help people express themselves through personalized goods and custom-designed products, and enable them to capture moments that reflect their unique identity.Shutterfly also operates Shutterfly Business Solutions, which delivers premium digital printing services to the enterprise market; Spoonflower, a platform to create or shop for unique designs for fabric, wallpaper, and home decor; and Lifetouch, the leader in school photography and operator of portrait studios. Learn more about Life@Shutterfly and our current career opportunities by visiting https://shutterflycareers.ttcportals.com/

Founded in 1999
San Jose, California, USA
8.7K employees

Traffic Signals

Monthly Visitors
116.9K
Traffic Source Mix
Search
33.8%
Direct
58.7%
Referral
4.9%
Social
1.9%
Paid
0.6%

Headcount Trend

Current headcount: ~8.7K

Marketing Team

Marketing Roles Posted (Last 30 Days)
6

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