Own and optimize agency and content supply workflows, driving governance, automation, and scalable operations across content, print, and vendor management.

• Responsibilities: Lead development of standardized agency governance models, operational processes, and ways of working.
• Responsibilities: Manage agency operational oversight, including KPIs, SLAs, and performance tracking.
• Responsibilities: Represent strategic content operations and systems initiatives (Claims Management, Digital Asset Management, Workflow automation).
• Responsibilities: Review workflows and processes to identify automation, simplification, and lifecycle efficiency opportunities.
• Responsibilities: Oversee print production, inventory, fulfillment, and field readiness, including external contractor management.
• Responsibilities: Build partnerships across Commercial, Compliance, Legal, IT, Omnichannel, and agency teams for operational excellence.
• Responsibilities: Collaborate with stakeholders across levels to support operational excellence and strategic initiatives.
• Responsibilities: Support change management and execution readiness for new systems, workflows, and capabilities.

• Requirements: Bachelor’s degree required.
• Requirements: 5–8 years in Marketing Operations, Content Operations, Agency Management, Commercial Operations, or related pharma/healthcare functions.
• Requirements: Working knowledge of MLR/CRB review processes and regulated promotional environments.
• Requirements: Experience managing agencies, workflows, and governance processes.
• Requirements: Strong organization, communication, stakeholder management, and execution skills.
• Requirements: Experience supporting workflow optimization, automation, and operational improvements.

• Preferred: Experience with Veeva Vault/PromoMats/Salesforce strongly preferred.

• Benefits: medical, dental, and vision coverage
• Benefits: life and disability insurance
• Benefits: lifestyle reimbursement program
• Benefits: flexible spending and health savings accounts
• Benefits: 401(k) with generous company match
• Benefits: paid time off
• Benefits: wellness days
• Benefits: holidays
• Benefits: two company-wide recharge breaks
• Benefits: generous family resources and leave