Responsibilities

• Strategic Leadership: Align team against our strategic plan, focusing on customer engagement, driving sales and increasing retention of buyers by delivering customer-centric, hyper-personalized CRM experiences.
• Lead and mentor a large, global team, fostering a culture of innovation, collaboration, and excellence. Ensure the team is equipped with the necessary skills and resources to achieve business goals.
• AI and Personalization: Leverage AI / data science and analytics to enhance the personalization and relevance of customer communications, driving improved engagement and lifetime value.
• Performance Analysis: Utilize data-driven insights to measure the effectiveness of CRM initiatives. Continuously optimize strategies based on performance metrics, robust experimentation and customer feedback.
• Work closely with cross-functional teams, including Marketing, Product, Technology, Recommendations and Data Science, Analytics, and Regional/Category business unit teams to ensure cohesive and integrated customer experiences.
• Stay abreast of industry trends and emerging technologies in CRM, identifying opportunities to innovate and enhance eBay's customer relationship strategies.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Technical depth and proven experience with building engaging, customer focused end to end user experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.
• Strong AI and data analytic acumen, and proven application using these tools to build personalized, scalable customer experiences
• Excellent leadership and team management skills, with experience managing large, globally diverse teams.
• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the experience.
• Proven ability to operate effectively at multiple levels including setting clear vision to diverse skill sets and rolling up your sleeves/deep diving on concepts when needed. Excellent interpersonal and organizational skills, with the ability to thrive in a fast-changing environment.
• Up to 25% travel requirement

Nice To Have

• Experience in e-commerce, and an MBA, is highly desirable.

Benefits

• including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave
• The base pay range for this position is expected in the range below:
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Compensation

• The base pay range for this position is expected in the range below: $240,000 - $320,400
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

How To Apply

• talent@ebay.com

Other