Sr. Director, Card Partnerships- Head of Customer Communications Delivery & Operational Strategy

McLean, VA (On-site)

$270K/yr – $308K/yrDirector/ExecutiveFull time

Posted 4 weeks ago

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Job Summary

Own cross‑functional strategy and leadership to shape growth, profitability, and competitive positioning with data‑driven decision making.

  • Strategic direction and partnership: drive business strategy and coordinate with Product, IT, Sales, and Finance to improve quality, volume, and service.
  • Product and GTM: develop pricing and product strategies for lending products and inform customer experiences through analytics and insights.

Job Description

Responsibilities

  • Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
  • Leadership:  May manage and develop multiple associates.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
  • Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
  • Marketing/Operations:   Lead marketing delivery efforts for select products, and strategic intent for products distributed through the internal and external partner channels.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market delivery strategies
  • Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
  • Partnership:  Work closely with colleagues across Capital One including:  Product, IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation for data-based decision making
  • Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Requirements

  • Bachelor’s Degree
  • At least 5 years of experience performing quantitative analysis
  • At least 5 years of experience performing qualitative analysis
  • At least 3 years of experience performing people management
  • At least 3 years of experience performing project management

Nice to have

  • Master’s Degree
  • 5+ years of experience in people management
  • 3+ years of experience in product development
  • 3+ years of experience in financial modeling
  • 3+ years of experience in economic forecasting

Benefits

  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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Capital One

3.8 Glassdoor

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

Founded in 1994
McLean, Va, US
62K employees (2,158 in marketing)
67% recommend to a friend
80% CEO approval

Traffic Signals

Monthly Visitors
127.9M
Monthly Google Ads Budget
$12.3M
Traffic Source Mix
Search
16.9%
Direct
77.4%
Referral
3.7%
Social
1.2%
Paid
0.6%

Headcount Trend

Current headcount: ~81.6K

Marketing Team

Marketing Team Size
1,388 (2% of company)
Median Career Experience
17.5 years
Median Tenure
7.2 years
Marketing Roles Posted (Last 30 Days)
20

Funding

Total Funding
$5.5B
Last Raise
$2.8B
Post IPO Debt, 6 months ago

Funding History

  • Sep 2025
    Post IPO Debt • $2.8B
  • Jan 2025
    Post IPO Debt • $1.8B
  • May 2023
    Post IPO Equity • $954M

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