Responsibilities

• Maintains close ties with guests through regular personal contact either by phone, email or in person.
• Executes events inside casino, at social events and special promotions.
• Staffs special event registration areas.
• Aid in unboxing promotional items and event space set-up.
• Assist in the check-in of charter buses and help facilitate new-card sign ups.
• Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
• Effectively uses telemarketing, mail, and other marketing techniques to increase visitation patterns among target customers.
• Uses sound judgment and makes good decisions while following established guidelines.
• Must be able to independently manage and prioritize time and tasks to optimize efficiencies and results.
• Handles difficult situations or guests in a calm, professional and prudent manner.

Requirements

• Must have a proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must have flexibility in your schedule and be willing to work any shift when necessary.
• Must be able to speak, read, write, and understand English.
• Must have basic knowledge in Microsoft Office 365.
• College degree in marketing, hotel or business preferred but not required.
• Must be a team player with an amicable personality and the ability to cooperate with others.
• Must present a well-groomed, professional appearance.
• Casino experience preferred.
• Must be able to continuously maneuver around office.

Preferred

• Casino experience preferred.
• College degree in marketing, hotel or business preferred but not required