Responsibilities

• Oversee day-to-day office operations for the Citywide Special Events Department.
• Assist the Regional Special Events Manager and Senior Specialist with coordination and execution of all casino event projects.
• Create event EAs and use established event checklists to organize and track each promotion/event.
• Manage citywide event on-call and temporary staffing, including scheduling aligned to the event calendar.
• Assist with assigned property and marketing functions, ensuring timelines and due dates are met.
• Create and distribute internal communications for assigned promotions/events.
• Compile required audit materials and ensure all events follow strict checklist, audit, and testing protocols.
• Proactively resolve guest issues, coordinating with departments as needed and handling concerns in a timely manner.
• Prepare production meeting decks and support meeting preparation for Special Events & Promotions.
• Process purchase requisitions and invoice payments for goods and services.

Requirements

• High school diploma or equivalent required; college degree in Marketing, Communications, Business, or comparable experience preferred.
• One year of prior Special Events or Casino Marketing experience preferred.
• Ability to coordinate and execute multiple projects in a fast-paced, multitasking environment.
• Professional appearance, strong team orientation, and excellent interpersonal communication, teambuilding, and problem-solving skills.
• Heavy clerical and guest service experience.
• Computer proficiency in Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint), and Adobe.
• Flexibility to work any day or shift, including nights and holidays.
• Must be at least 21 years of age and able to obtain a Gaming Sheriff’s Card.

Preferred

• College degree in Marketing, Communications, Business, or comparable experience preferred.
• One year of prior Special Events or Casino Marketing experience preferred.