Responsibilities - Serve as an on-site operations and guest-facing host during viewing lounge dates: welcome guests, answer questions, and direct visitors to restrooms, food options, information booths, and other amenities. - Help set up, place, and maintain event signage and ensure the space remains organized and guest ready. - Coordinate with event production partners and vendors and escalate issues to the designated on-site lead as needed. - Participate in daily pre-open huddles to review priorities, partner activations, staffing positions, and peak arrival timing based on game schedules. - Support partner activations and guest experience features to ensure safe flow and positive engagement. - Monitor cleanliness and presentation during event hours; assist with trash/space upkeep and report major issues promptly to on-site janitorial services. - Follow safety, security, and incident protocols: maintain awareness of exits and restricted areas, and report/document issues per the established process. - Support event communications by using designated tools and maintaining clear coordination with the main point(s) of contact. - Complete daily visit reports including attendee counts, photos, and anecdotal feedback - Use provided training materials and scripts to ensure consistent brand-aligned guest interactions; share on-the-ground insights to improve future dates. Requirements - Experience supporting events, hospitality, guest services, retail operations, or community activations. - Strong customer service and communication skills; comfortable engaging with families and the general public. - Ability to follow run-of-show plans, staffing positions, and safety requirements. - Comfortable escalating issues quickly and appropriately. - Attention to detail for reporting and documentation. - Reliability and punctuality for call times aligned to event/game schedules. - Ability to stand/walk for extended periods and support light event set-up tasks. - Smartphones are required for reporting: IOS: Use an iPhone 11 or newer; Android: Use a 2020 or newer device with an OS no more than four versions behind the latest - Ability to lift up to 25 pounds Nice_to_have - Experience tracking attendance/foot traffic and capturing qualitative feedback for post-event reporting - Bilingual communication (English/Spanish) or experience supporting multilingual guests - Familiarity with radio/walkie-talkie communications and event staff protocols Benefits - Competitive hourly rate - Paid online training - Wellness benefits Compensation - Pay Rate: $21.65-$23.00 per hour (rate based on market and relevant experience) How_to_apply - About_company - Elevating consumer experiences through creative design, expert merchandising strategy, and end-to-end project management. Other -