Social Solutions Manager (CST)

Chicago, IL (Remote)

Salary Not AvailableSenior Level8+ years expFull time

Posted 4 months ago

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Job Summary

Drive onboarding and end-to-end paid social program management for client accounts.

  • Own onboarding of new social media clients and foundation-setting campaigns.
  • Must-have: 8+ years in paid social with strategy and optimization.
  • Standout: cross-platform collaboration with Meta, TikTok, and LinkedIn and client relationship focus.

Job Description

Responsibilities

  • Lead the onboarding process for new social media clients, educating them on our processes and strategies.
  • Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized.
  • Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns.
  • Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs).
  • Monitor campaign pacing and performance metrics, proactively addressing any issues.
  • Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement.
  • Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities.
  • Build strong client relationships and proactively address their evolving needs.
  • Collaborate with the Client Solutions Management team to ensure alignment and growth.
  • Support the Senior Client Solutions Managers with daily tasks and initiatives.

Requirements

  • 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization.
  • Experience in digital media agencies or tech publishers is a plus.
  • Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies.
  • Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies.
  • Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions.
  • Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients.
  • Highly organized and detail-oriented, capable of managing multiple projects simultaneously.
  • Social media certifications are a plus.
  • This role may involve occasional travel for in-person collaboration, meetings, trainings, etc.

Nice To Have

  • Social media certifications are a plus.

Benefits

  • Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations
  • Cell phone and Wi-Fi reimbursement
  • Bill Spend Stipend
  • Work-life flexibility – we value your contributions above all
Channel Factory logo

Channel Factory

3.5 Glassdoor

Channel Factory is a global technology and data platform that maximizes both performance efficiency and contextual suitability, delivering contextual performance for advertisers on YouTube. Channel Factory’s technology platform, ViewIQ, analyzes all YouTube channels and videos to ensure ads run on brand suitable and contextually relevant content. Channel Factory maximizes performance for advertisers on YouTube through managed service or self-service dynamic whitelists & blacklists, easily implemented through DV360 or Google Ads. Our platform is built to meet the needs of advertisers, offering standard IAB category lists or highly customized content lists in 36+ languages. Why Contextual Suitability? In our reviews of campaigns run outside of Channel Factory, we see on average 28% of an advertiser's campaign run against unsuitable videos, such as children’s content or against the wrong language. Leveraging historical performance data is a key differentiator for Channel Factory. We do not just ā€˜set it and forget it’ when it comes to contextual suitability. We incorporate active and historical campaign data into our ViewIQ platform and constantly optimize throughout the campaign, resulting in 30% efficiency in media spend.

Founded in 2010
Rowland Heights, California, USA
710 employees (135 in marketing)
57% recommend to a friend
65% CEO approval

Traffic Signals

Monthly Visitors
23.5K
Monthly Google Ads Budget
$2.7K
Traffic Source Mix
Search
41%
Direct
39.5%
Referral
9.7%
Social
8.4%
Paid
1.2%

Headcount Trend

Current headcount: ~711

Marketing Team

Marketing Team Size
127 (18% of company)
Median Career Experience
11 years
Median Tenure
1.8 years

Funding

Last Raise
Private Equity, 11 months ago

Funding History

  • Apr 2025
    Private Equity

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