Responsibilities

• Social Media Strategy & Content Development - Create original written and visual social media content for apartment communities across the country. - Develop and maintain social content calendars aligned with client goals, promotions, seasonality, and industry trends. - Ensure all content reflects brand voice, platform best practices, and community-specific objectives. - Design visually engaging social media graphics and creative assets using Canva and other approved design tools while maintaining brand standards and content quality.
• Social Media Account Management & Community Engagement - Manage client social media accounts across Facebook, Instagram, X, Google Business Profile, and other relevant platforms. - Schedule and publish content using social media management tools. - Monitor social media channels for comments, messages, mentions, and customer interactions, escalating issues as appropriate.
• Paid Social Advertising & Performance Optimization - Create, launch, monitor, and optimize paid social advertising campaigns across Meta platforms. - Analyze campaign and content performance to identify opportunities for optimization and growth. - Track key social media metrics and provide recommendations to improve engagement, reach, and overall effectiveness. - Stay informed on platform changes, emerging trends, and evolving social media best practices.
• Client Success & Strategic Consulting - Serve as the primary point of contact for assigned clients on all social media-related matters. - Prepare and present social media performance reports, strategic recommendations, and campaign insights to clients. - Educate and coach clients on social media best practices, platform updates, and content opportunities. - Lead recurring client calls to review performance, discuss recommendations, and align on content strategy and business goals. - Build strong client relationships through proactive communication and consultative support.
• Collaboration, Support & Process Improvement - Collaborate with internal teams to support customer retention, product adoption, and service excellence. - Assist with customer escalations and resolve issues in a timely and professional manner. - Contribute ideas to improve workflows, reporting, content processes, and team efficiencies. - Support departmental initiatives and additional responsibilities as needed.

Requirements

• One or more years of experience in social media, digital marketing, communications, or customer-facing account management roles.
• Excellent written and verbal communication skills, with the ability to craft professional and engaging social media content.
• Strong analytical and problem-solving skills, with the ability to identify patterns and develop data-driven strategies.
• A track record of commitment to prior employers.
• Bachelor's degree in Business, Marketing, Public Relations, Digital Media, Communications or related discipline from an accredited, not-for-profit, in-person University or College.

Preferred

• Experience managing social media accounts on behalf of multiple clients or brands.
• Proficiency in Canva and social media scheduling platforms.
• Exceptional customer service and interpersonal skills, with the ability to build positive relationships with clients and internal teams.
• Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively.
• Familiarity with social media analytics and performance reporting.
• Evidence of strong academic performance in college.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Employee Resource Groups