Social Media Community Management at Hiebing | Madison, WI

Hiebing

Social Media Community Management

Madison, WI (Hybrid)

Salary Not AvailableMid Level2+ years expFull time

Posted 4 months ago

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Job Summary

Drive community management for multiple clients, owning frontline social engagement, listening insights, and quick issue triage in a fast-paced agency environment.

Own frontline community management and timely engagement across multiple clients.
Must-have: 2–3 years in social media or community management.
Standout: Experience shaping social listening insights and user-generated content.

Job Description

Responsibilities

Lead Community Management
Monitor and manage social media channels for 2–3 clients (weekday cadence: every 30 minutes, 8:30 AM – 5:00 PM)
Respond to comments, messages and questions in a timely, brand-aligned voice
Triage customer issues and escalate when appropriate
Build positive, human interactions that strengthen brand loyalty
Identify and execute “surprise and delight” engagement opportunities
Social Listening & Insights
Support team developing social media and other brand creative by sharing insights into consumer behavior
Elevate user-generated content for consideration in organic social
Gather, identify and organize insights to aid preparation and delivery of consumer listening reports to inform strategy and decision-making

Requirements

Bachelor’s degree or equivalent experience
2–3 years of experience in social media or community management
Fluent across a variety of social channels as an active and passionate participant
Demonstrate excellent attention to detail, bringing care and accuracy to all projects
Maintain professional rapport with clients, building their trust and confidence
Comfortable working in a fast-paced, always-on environment
Collaborate with peers and other departments across agency
Understand when to seek help or counsel from appropriate senior staff
Commit to following Hiebing’s AI Policy
A curious, can-do attitude and “we before me” mindset to daily work

Benefits

Hybrid work flexibility
health + dental insurance
paid parental leave
matching 401(k) + profit sharing
a professional development fund
and many more

Hiebing

Hiebing is an integrated brand development and marketing communications agency with home bases in the thriving capital cities of Madison and Austin. We combine two forces to move brands forward: The Possible and The Provable.The Possible harnesses curiosity and the power of “what if” to imagine what could work. The Provable investigates and distills all forms of input to know what does work. Through this trademark exchange of ideas and data, we create meaningful stories in measurable ways.Ready to move forward? Let’s join forces.If you have an interesting story to tell and are looking for a true partner in your efforts, we’d love the opportunity to chat with you. Please contact Dana Arnold at darnold@hiebing.com.GOOD-TO-KNOW INFO: - Named 2015 Small Agency of the Year--Midwest Region - 100% employee-owned, so we’re not beholden to anyone - $50+ million in capitalized billings - Client roster that includes Alliant Energy, Batteries Plus Bulbs, Chuy's Tex-Mex, Culver’s, Good Foods Group, Schneider, Summit Credit Union, Wisconsin Department of Tourism and many others...

Founded in 1981

Austin, Texas, USA

170 employees (89 in marketing)

www.hiebing.com