Responsibilities

• Lead real-time community engagement across Dolby’s global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, emerging platforms).
• Proactively engage in culturally relevant conversations across entertainment, sports, film, gaming, and technology ecosystems.
• Identify high-velocity cultural moments and engage in a way that is platform-native and brand-aligned.
• Manage inbound comments, DMs, and mentions, escalating issues when necessary.
• Develop ongoing community engagement playbooks and response frameworks (based on platforms).
• Work with agency to develop reporting KPIs for CM.
• Work with global agency to develop ongoing updates in CM.
• Experience with Reddit and Discord a plus.
• Provide real-time coverage support for global tentpoles (e.g., awards shows, major sports events, film premieres, product launches).
• Work flexible hours, including evenings, weekends, and holidays, aligned to global time zones.

Requirements

• 2–4 years of experience in social media and community management.
• Experience working with entertainment, technology, sports, or media brands preferred.
• Demonstrated experience managing brand communities across multiple platforms.
• Experience supporting real-time event coverage strongly preferred.
• Strong understanding of social listening tools and native platform analytics.
• Experience launching or scaling new social platforms is a plus.
• Excellent written communication skills with a strong grasp of tone.
• Ability to work non-traditional hours, including nights, weekends, and holidays as required for global events.

Preferred

• Experience with Reddit and Discord a plus
• Experience launching or scaling new social platforms is a plus
• Ability to work across multiple time zones