Responsibilities

• Provide executive leadership for Media operations within PMO ensuring consistent ways of working across regions, capabilities, and agencies.
• Serve as the senior escalation point for delivery risk, timeline integrity, and cross‑team dependencies.
• Drive alignment between Media Strategy, Investment, Technology, and offshore teams to optimize efficiency and quality.
• Oversee operational needs around transformation and change management when it comes to Media (integration with Project Vulcan, adoption of Groupe solutions/technology, and future endeavors).
• Partner with Media, Operations and Talent leadership to identify staffing gaps that materially impact media delivery
• Support Client Leadership and Project Management for organizational & staffing requests (timesheet reconciliation, org charts, JDs, etc)
• Own end‑to‑end Media QA governance, including process design, enforcement, and continuous improvement.
• Ensure consistent adoption of: National and channel‑specific QA checklists
• QA pod models and reference documentation
• Incident reporting and escalation protocols

Requirements

• 15+ years of media operations experience within a large, complex agency environment.
• Operational excellence is codified and repeatable.
• Established playbook for scaled use across client.

Preferred

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances