Responsibilities

• Lead a roster of accounts, operating as a “small business owner” to grow clients’ business
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
• Develop and cultivate relationships with brand and agency clients as a consultant to their business
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
• Able to lead, not just manage tasks; think multiple steps ahead to move an account forward
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform
• Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and train and onboard new teammates

Requirements

• At least 5 years of client-facing experience required
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment
• Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
• Effective time management skills – ability to prioritize and meet deadlines
• Expertise in working online advertising or a SAAS platform a plus
• Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups
• Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations

Preferred

• Past experience in mentorship roles either personally or professionally preferred
• Expertise in working online advertising or a SAAS platform a plus

Benefits

• Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.