Responsibilities

• Communicate the product vision, integrated roadmap, and prioritization approach for ServiceNow capabilities and workstreams
• Translate stakeholder needs , mission objectives , and user feedback into measurable product outcomes, epics, features, roadmap priorities, and release objectives
• Lead product discovery , requirements elicitation, refinement, and prioritization sessions with business and technical stakeholders
• Define and maintain epics and features, and ensure user stories, acceptance criteria, and supporting documentation are sufficiently refined for delivery
• Facilitate product-priority decisions by balancing mission value, user impact, technical feasibility, risk, dependencies, and long-term sustainment
• Partner with architects, developers, testers, business analysts, and operational leads to ensure proposed capabilities are feasible , testable, and aligned with intended product outcomes
• Ensure the backlog is prioritized and sufficiently refined for sprint planning, and coordinate product decisions affecting releases and cross-workstream dependencies
• Evaluate proposed enhancements against out-of-the-box ServiceNow functionality, platform standards, upgradeability, and sustainment objectives
• Monitor delivery progress against roadmap priorities and escalate risks, blockers, dependencies, and decisions that may affect product value or scope
• Collaborate with stakeholders on user acceptance testing, change readiness, communications, release planning, and adoption

Requirements

• Must be a U.S. citizen and possess an active Secret security clearance, as required by the federal contract
• Bachelor’s degree in business, information systems, computer science, public administration, or a related field
• 6+ years of experience in product ownership, product management, business analysis, or related Agile delivery roles
• 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform. Candidates without direct ServiceNow experience must demonstrate transferable experience in workflow configuration, service-management processes, and platform-based modernization
• Professional Skills:
• Strong analytical, facilitation, negotiation, communication, and stakeholder-management skills
• Ability to communicate product vision, priorities, tradeoffs, risks, and delivery outcomes to technical and nontechnical audiences
• Ability to organize and prioritize competing needs across multiple workstreams in a fast-paced delivery environment
• Sound judgment and the ability to make or facilitate timely decisions when stakeholder priorities, scope, technical constraints, or delivery risks conflict

Preferred

• 6+ years of experience translating mission and user needs into epics, features, prioritized outcomes and delivery-ready artifacts
• Experience collaborating with architects, developers, testers, and business analysts, operational leads, and mission stakeholders across multiple workstreams
• Experience using Agile delivery and collaboration tools such as ServiceNow Agile Development , Jira and Confluence, or similar tools
• Experience supporting ServiceNow ITSM, CSM, HRSD, ITOM, ITAM, App Engine, or related modules
• Strong understanding of Agile delivery methods such as Scrum or Kanban
• Experience writing user stories, acceptance criteria, process flows, and other requirements documentation
• Demonstrated experience owning or shaping product vision, roadmap, and backlog prioritization in a complex multi-workstream environment
• Familiarity with ServiceNow configuration, workflow automation, integrations, release governance , and out-of-the-box first implementation practices
• Experience supporting enterprise modernization, platform rationalization, or shared services transformation , or product consolidation
• Experience defining product outcomes, success measures, or performance indicators