Senior Manager, External Communications

Houston, TX (Hybrid)

Salary Not AvailableSenior Level7+ years expFull time

Posted 3 months ago

Job Summary

Drive external communications for WM, shaping multi-channel campaigns and proactive media relations to elevate the company’s leadership in environmental services.

  • Must-have: 7–9 years in external communications with proven media relations and executive visibility.
  • Standout: Fortune 500 in-house or agency experience plus crisis communications exposure.
  • Standout: Experience securing local and national press and managing external agency relationships.

Job Description

Responsibilities

  • Leads and works alongside other communications team members, external agencies for story mining within the organization to identify story opportunities that bolster WM’s reputation as a leader and innovator in the environmental services industry and beyond.
  • Responsible for creating comprehensive, multi-channel communications strategies and campaigns to raise WM’s profile with external audiences, including employees, media, customers, communities, and shareholders.
  • Liaises with team that oversees the strategy for Area communicators across North America, ensuring consistent messaging is brought down to a local level, as well as the delivery of relevant communications tools.
  • Integrates overall reporting for quality and quantity of media coverage alongside any owned channels performance while using data to inform future strategies and tactics.
  • Exceptional writer and copy editor.
  • Creative, results- and solutions-oriented thinker that can craft communications plans that garner results.
  • Comfortable with proactive media relations outreach.
  • Protect WM’s reputation through creative storytelling, strategic media relations and external communications planning.
  • Assists with directing external agency relationships.

Requirements

  • Education: Bachelor’s Degree (accredited), or equivalent experience in Communication, Journalism or Public Relations.
  • 7-9 years of overall external communications experience (with a strong emphasis on media relations, executive visibility and comprehensive communications plans) working for an agency or in an in-house Corporate Communications role at a Fortune 500 company.
  • Possess a keen understanding of integrated communications and the ability to make recommendations for storytelling across all channels.
  • Crisis communications experience preferred.
  • Experience in advocacy communications/working with government relations teams preferred.
  • Strong written and oral communication skills.
  • Demonstrated ability to work as part of a team but also be a self-starter with the ability to work independently and with minimal supervision.
  • Ability to prioritize requests and leverage communications resources in a matrixed environment for business requests.
  • Ability to craft impactful storytelling messages.
  • Experience securing local and national press.
  • Highly organized and able to prioritize under pressure.
  • Comfort level working with external vendors/agencies.
  • Ability to make recommendations and guide the process for visual assets that help guide communications planning.
  • Familiarity with media databases and monitoring tools – such as Cision, Meltwater and MuckRack.
  • Position may require up to 10% travel.

Preferred

  • Crisis communications experience preferred.
  • Experience in advocacy communications/working with government relations teams preferred.

Benefits

  • At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
  • As well as a Stock Purchase Plan, Company match on 401K, and more!
  • Our employees also receive Paid Vacation, Holidays, and Personal Days.
  • Please note that benefits may vary by site.

Senior Manager, External Communications

Waste Management, Inc. (WM) · Houston, TX · Hybrid