Senior Manager, Creative Operations & Project Management – Stores at PetSmart | Phoenix, AZ

Senior Manager, Creative Operations & Project Management – Stores

Phoenix, AZ (Hybrid)

Salary Not AvailableSenior Level8+ years expUnavailable

Posted 3 months ago

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Job Summary

Drive creative operations and project delivery for stores, owning end-to-end programs and cross-functional collaboration.

Own end-to-end project delivery across high-volume initiatives.
Must-have: 8+ years in creative operations or project management with leadership experience.
Standout: cross-functional partnerships with Marketing, Merchandising, Creative, and Finance.

Job Description

Responsibilities

Lead Creative Operations & Project Management for Stores, including workflows, planning, and team performance
Manage and develop a team of project managers
Oversee end-to-end project delivery across high-volume initiatives
Optimize processes for intake, prioritization, resourcing, and execution
Improve reporting, visibility, and operational rigor across timelines, budgets, and capacity
Manage budgets, forecasts, and vendor relationships
Partner cross-functionally with Marketing, Merchandising, Creative, Production, and Finance
Drive continuous improvement through tools, automation, and AI-enabled workflows

Requirements

8+ years in creative operations, project management, or related roles
Proven experience leading teams and complex, cross-functional initiatives
Strong process, planning, budgeting, and vendor management expertise
Excellent leadership, communication, and problem-solving skills
Proficiency in project management tools (Workfront preferred)

Benefits

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother\'s Rooms, Sustainable Infrastructure & more

PetSmart

At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart.As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare.PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.

Founded in 1987

Phoenix, Arizona, USA

31K employees (992 in marketing)

careers.petsmart.com