Senior Manager Communications - Hyatt Inclusive Collection at Hyatt | Chicago, IL | $120K/yr – $130K/yr

Hyatt

Senior Manager Communications - Hyatt Inclusive Collection

Chicago, IL (On-site)

$120K/yr – $130K/yrSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Drive Hyatt’s regional corporate communications strategy in HIC and Latin America, aligning brands, loyalty, and launches to build awareness and trust.

Must-have: 7–8 years in Corporate Communications with leadership experience; bilingual English/Spanish.
Strong crisis management experience and cross-functional collaboration with marketing, brands, and digital teams

Job Description

Responsibilities

Develop strategic programs in support of Hyatt’s marketing, operations, and development objectives, starting with Latin America, and work to implement those initiatives in a way that delivers measurable results.
Oversee Hyatt’s HIC corporate communication and spearhead an integrated communications program designed to drive preference for Hyatt and its HIC sub-brands, and to support acquisition and penetration for Hyatt’s loyalty program World of Hyatt.
Work closely with functional specialists in Brands, Marketing, Digital Marketing, and content development to ensure an integrated approach across functions.
Build a strong network with internal PR resources at Hyatt hotels across the assigned brand and region. Provide strategic guidance at all times in developing compelling storylines for hotels and destinations, and ensure that local/regional and corporate messages and media relations efforts reinforce and leverage each other.
Leverage new hotel openings, acquisitions, conversions, and renovations to create awareness of an enthusiasm for Hyatt’s brands and the company’s positioning as an industry leader in the region.
Take ownership of the Communications strategy for new hotel openings and brand introductions in HIC. Leverage key hotel openings and work with hotel pre-opening teams to create a meaningful Communications strategy to drive awareness, and ensure the communications strategy is embedded in the overall launch strategy, including Brands, marketing, and Digital Marketing/Content activities and planning.
Drive awareness for new brands Hyatt is bringing to HIC.
Position Hyatt as a business and leisure service/product innovator through new initiatives and creative brand publicity programs (surveys, events, social media campaigns, etc.).
Leverage Hyatt as a hotel operator of choice among developers and potential business partners. Implement and own a program including proactive trade/B2B media relations, leveraging development conferences to maximize Hyatt exposure, overseeing development of messaging and materials that differentiate Hyatt and its sub-brands, as well as World of Hyatt in the minds of this key audience.
Create a meaningful visibility program for Hyatt spokespersons across the assigned region, identify public speaking opportunities, and develop messaging documents and briefings on designated corporate issues/positions, and in response to media inquiries.

Requirements

Minimum 7-8 years of Corporate Communications experience, including managerial/supervisory roles, preferably within the travel and hospitality sector, either on the corporate or agency side
Public company experience in the US and Latin America is highly desired.
Fluency in English and Spanish (both written and verbal) is a must. Any additional language is a plus.
Extensive media relations experience, spokesperson experience is an advantage
Ability to lead through consensus building and strong mentoring orientation
Experience in establishing credibility and presenting programs and ideas in a persuasive way to strong individuals in leadership positions
Ability to understand and implement cross-functional strategies. Work with functional specialists on integrated programs.
High level of energy and enthusiasm
Previous crisis management exposure and experience are highly desired
Proven ability to write and edit a wide range of materials, including press releases, issue statements, key messages, speeches, and other documents (in English and Spanish)
Conceptual, strategic, and creative thinker, with unquestionable integrity
Flexible, stimulated by challenges, open-minded
Ability and willingness to travel, also at short notice.

Preferred

Spokesperson experience is an advantage

Benefits

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

Hyatt

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

Founded in 2018

Chicago, IL, US

87K employees (8 in marketing)

www.hyatt.com