Senior Director, Crisis Communications - Cybersecurity & Data Privacy | Multiple Locations at FTI Consulting | New York, USA | $134K/yr – $245K/yr

FTI Consulting

Senior Director, Crisis Communications - Cybersecurity & Data Privacy | Multiple Locations

New York, USA (On-site)

$134K/yr – $245K/yrSenior LevelFull time

Posted 3 months ago

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Job Summary

Lead crisis communications and client leadership for a security-focused consulting practice with cross-border incident response responsibilities.

Must-have: 10+ years in crisis/issues management or cybersecurity with client-facing experience
Standout: 24x7 follow-the-sun incident coordination and senior-stakeholder engagement

Job Description

Responsibilities

Develop strategic proposals and communications plans for clients and new business prospects
Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and while working on client sites
Project manage multiple workstreams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved
Manage teams and processes as they relate to tracking and triaging client's stakeholder inquiries (i.e. media, employees, customers, regulators, etc.) during live incidents
Work with peers across borders on incidents that require a 24x7 follow-the-sun approach to managing the crisis
Anticipate client needs and concerns and work to proactively address them
Work with other senior leaders to make staffing decisions on various accounts
Drive new business pursuits, including the development of thought leadership, identification of business prospects and ongoing networking on behalf of the firm
Support team training and professional development and serve as a performance manager to select junior staff
Manage profitability and utilization on multiple projects and accounts

Requirements

Bachelor's degree
10 years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
Prior client service, consulting, agency experience is a must
Ability to advise and secure confidence of senior communications and C-level client contacts, as well as outside legal counsel and other advisors
Excellent organizational skills, attention to detail, and written and verbal presentation skills
Proven project management track record and comfort managing and working with staff at all levels
Proficient in creating project plans, rollouts and roadmaps as well as using various AI and project management tools
Experience in cybersecurity and data privacy matters
Strong work ethic, attention to detail and a service-oriented attitude
Ability to work under pressing deadlines and portray calm during high stakes situation to clients and other team members
Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
Travel required to clients and to FTI office(s)

Benefits

Competitive total compensation, including bonus earning potential
Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
Generous paid time off and holidays
Company matched 401(k) retirement savings plan
Potential for flexible work arrangements
Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support
Family care benefits, including back-up child/elder care
Employee wellness platform
Employee recognition programs
Paid time off for volunteering in your community

FTI Consulting

4.0 Glassdoor

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories.Our professionals work closely with clients to anticipate, illuminate and overcome complex business challenges and make the most of opportunities.

Founded in 1982

Washington, District of Columbia, USA

10K employees (498 in marketing)

www.fticonsulting.com

78% recommend to a friend

92% CEO approval